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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great staff

Very helpful and sympathetic. Understanding of difficulties not rushing phone calls Reviewed on: 7th June 2025

I had problems to pay debt (credit card).

I had problems to pay debt (credit card). Step change helped me make a plan which suits me the best and I was able to pay my debt in a small amount each month. Thank you very much for that. Reviewed on: 7th June 2025

Reach Out to Step Change, they will help!

I was struggling making multiple payments after COVID and being made redundant, STEP CHANGE helped so much contacting my creditors and making sure I only paid what I could afford. Contacting them is easy and the support offered is amazing, don't struggle alone reach out to them! Reviewed on: 7th June 2025

I am extremely happy with the service that's been pr...

I am extremely happy with the service that's been provided to me by Stepchange. Always quick to reply and support. Reviewed on: 7th June 2025

Excellent service

They took away my sleepless nights and gave me a way forward. Reviewed on: 7th June 2025

Fantastic experience, so helpful and informative and...

Fantastic experience, so helpful and informative and have really helped me get back on track! Can’t thank stepchange and the people who work for them enough! Reviewed on: 7th June 2025

Outstanding

Excellent helpful all times helped change the way I lived Reviewed on: 7th June 2025

StepChange service is excellent .

StepChange service is excellent . .I can't thank enough. The support extended is of high standard and the members of the team are so polite and friendly. Reviewed on: 7th June 2025

StepChange have been life changing for me, providing...

StepChange have been life changing for me, providing non judgemental advice and support. I was drowning in debt, barely able to make minimum credit card payments and struggling with crazy high interest rates. They were able to organise my debts into one affordable monthly payment and whilst it will take me some time to become debt free, I am feeling much more in control and less stressed about my financial situation. I highly recommend them to anyone dealing with money worries, I'm so grateful for their continuous support. Thank you StepChange Reviewed on: 7th June 2025

Getting professional help

Debt problems consumed my everyday until a friend advised me to contact Stepchange. After communicating with a financial operative, my everyday life became bearable.. Reviewed on: 7th June 2025

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