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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Highly recommend

Very helpful customer service, an excellent option for people that are stuck financially and need extra support paying back debts. Reviewed on: 15th May 2024

Always very helpful, gave me peace of mind

Always very helpful, gave me peace of mind Reviewed on: 15th May 2024

So helpful & Stress free, they are there for you eve...

So helpful & Stress free, they are there for you every step of the way Reviewed on: 15th May 2024

For No more worries .contact stepchange.

It's very hard to look at your emails when people are constantly wanting payment from you worries where building up. So I heard about step change and how they sort everything out so that your not getting more worried. They was brilliant I pay them debts monthly and it's mangable for me to pay them. No more worries thanks to step change. Reviewed on: 15th May 2024

Wouldn't go anywhere else

When my head was buried in the sand with all the debt I'd gotten myself into, StepChange made it easy to find a way out and speak about it. I highly recommend using StepChange with anything like this! Reviewed on: 15th May 2024

Step change have taken all the stress out of managin...

Step change have taken all the stress out of managing my money. I pay a monthly amount to them and do not get hassle from lenders. Reviewed on: 15th May 2024

They are helpful...

They are very helpful and understanding about your situation Reviewed on: 15th May 2024

I was lost and in debt and couldn’t see a way out of...

I was lost and in debt and couldn’t see a way out of a very dark time and don’t think I would be here if it wasn’t for StepChange and that’s the honest truth, please call them if you are going through the same difficult time. Reviewed on: 15th May 2024

Great customer servicethey help me put my mind and w...

Great customer servicethey help me put my mind and worries at ease Reviewed on: 15th May 2024

Stress. Managment

A couple of years back, things were coming to a head financially with loans and credit cards. I called step change and got everything managed, calls and E-mails to set up a payment plan and they sorted out with my creditors. Reviewed on: 15th May 2024

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