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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

A great debt management service.

A great service who are in the business to help. There are some dubious operations in debt management. Step Change is one hundred percent authentic. Reviewed on: 7th June 2025

Stepchange is the best.

Stepchange helped me out by offering me a debt management plan which also haults any interest. I'm grateful I found the service because they are ALSO very polite, helpful and overall fantastic! Reviewed on: 7th June 2025

Very reassuring to be with Stepchange;.

Very reassuring to be with Stepchange; staff always helpful. I like the fact that I can adjust my repayments as required. The recent rise in cost of living mean that I reduded payment by £90 per month. Reviewed on: 7th June 2025

Nothing but 5 stars helped me out so much with as li...

Nothing but 5 stars helped me out so much with as little stress as possible so grateful. Reviewed on: 7th June 2025

Non-judgemental and hugely pract.ical

Amazingly friendly, non-judgemental and hugely practical Help Reviewed on: 7th June 2025

Needed to consolidate all my financial issues into o...

Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months after setting up DMP with response from Stepchange just let them contact you and when they send to debt collectors it will be off your file in 6 years. I was and still am desperate to get back into a good financial state that's why I chose a DMP but obviously I've had to contact my creditors with the info. Reviewed on: 7th June 2025

Very good at talking to me about my debts and explai...

Very good at talking to me about my debts and explaining what I can do to reduce my debts Reviewed on: 7th June 2025

Very helpful and understanding.

Very helpful and understanding. Thank you very much Stepchange . Reviewed on: 7th June 2025

Excellent customer service.

Excellent customer service. Everything sorted quickly and efficiently. Would definitely recommend Reviewed on: 7th June 2025

Helpful and easy to contact.

Helpful and easy to contact. Informative and quick to make arrangements. Regular updates and easily accessible account information with the options to make adjustments. Reviewed on: 7th June 2025

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