Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Without step change I could not have managed

Without step change I could not have managed Reviewed on: 15th May 2024

Careful understanding of my problem and clear advice...

Careful understanding of my problem and clear advice on possible solutions. Reviewed on: 15th May 2024

So helpful and easy

Stepchange have been sonhelpful helping me set up and manage a debt management plan. Took a huge weight off my shoulders and they were so great and easy to deal with. They always keep me informed so I know of any changes. Reviewed on: 15th May 2024

I found myself going down a rabbit hole of paying of...

I found myself going down a rabbit hole of paying off credit card, overdraft, loans and catalogue debts and seemingly getting nowhere of paying them off. My dad died recently and this, on reflection made my situation more hard to manage and I was burying my head in the sand.i had not had any arrears with my commitments but at the same time had hit a brick wall with the merry go round of paying these off month by month.i had contacted one of my creditors to explain my difficulties and they straight away told next contact Stepchange. Once I had made contact, gone through what I owed and agreeing on an amount each month to meet my payment to reduce what I owed I immediately felt the weight of everything leave my shoulders. That was around two years ago and I have gradually watched as my debt has gotten smaller and smaller ! I am so pleased with myself and am very thankful to Stepchange for their gracious help, understanding and non judgmental support in this matter. If you are experiencing any financial problems and find you are struggling like me then do not hesitate to make that first step ! Make that call and make positive changes in your financial life to help every day life brighter and more positive Reviewed on: 15th May 2024

Very helpful and always reassuring.

Very helpful and always reassuring. Dealt with my debtors and saved me having to contact anyone. The on going support is always there Reviewed on: 15th May 2024

Amazing service my life is back on track

Amazing service my life is back on track Reviewed on: 15th May 2024

Step change, nonjudgmental, understanding professionals

I went into step change debt management not sure what to expect. What I got was understanding and kind professionals who helped me to clear my debt as quickly as I could without negatively effecting my life. They helped me budget and see where I could drop some expenses without being judgemental or patronising. I would recommend this to anyone who needs help clearing their debts. Reviewed on: 15th May 2024

An absolute godsend of a service.

An absolute godsend of a service. Have helped me feel like a human being. I have never been judged but completely supported. Reviewed on: 15th May 2024

They where very helpful.

They where very helpful. Put my mind to rest. Stopped all the worry of getting lots of debt letters. Reviewed on: 15th May 2024

Every time that I've contacted Step Change, they've...

Every time that I've contacted Step Change, they've always been professional and helpful. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.76 from 794 reviews
Debt Solutions
from Money Advisor 4.84 from 11 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub