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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Amazing service

Very helpful I don't keep getting the creditors sending me emails ask for more money or bugging me to phone them Reviewed on: 7th June 2025

Such a relief

We were in over our heads due to my having to give up work through illness. Stepchange were brilliant. They listened and never once judged us. We have nearly finished paying it all, but are really grateful to the lovely people we have dealt with there. Would recommend them to anyone else who is finding their financial burdens weighing them down. After one phone call the weight was taken straight off of my shoulders. Reviewed on: 7th June 2025

Lifeline

From start to finish they provide you with tailored support around your needs. The best customer service and focus to get you back in control of your finances. One of the best decisions I ever made was contacting them and getting help. Reviewed on: 7th June 2025

Dealing with Stepchange with mental health issues

Stepchange handled my case with care and support. Suffering with mental health issues the staff showed a great deal of understanding and patience. I find the website easy to navigate. Reviewed on: 7th June 2025

Helped with my anxiety and stressed to pay off my de...

Helped with my anxiety and stressed to pay off my debts Reviewed on: 7th June 2025

If in Debt Don’t hesitate to use Step Change

I was paying a company to do what step change charity does with no charges and that’s because they care and it’s not all about their profit margin Reviewed on: 7th June 2025

StepChange helped me sort my finances out.

StepChange helped me sort my finances out. Not just that the advice and support helped me at a time that I was struggling to see a way out of the debt problem. Reviewed on: 7th June 2025

I have nothing to complain about, always met my expe...

I have nothing to complain about, always met my expectations Reviewed on: 7th June 2025

Step change are fantastic, they really helped me get...

Step change are fantastic, they really helped me get out of a financial hole and heir service is always top class! Reviewed on: 7th June 2025

Amazing charity

Stepchange were so helpful at a time when I was in a really bad place with debts, addiction and my mental health. They put me on the first steps to getting my problems sorted when I thought it was all a hopeless situation. I am finally getting my debts repaid thanks to the help and understanding from Stepchange. Can’t thank them enough. Reviewed on: 7th June 2025

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