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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

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4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Customer & Solution Focused

I have always been listed too as an individual, and have been always supported. Reviewed on: 28th May 2026

Been great all through the up and down of the...

Been great all through the up and down of the process Reviewed on: 28th May 2026

Stepchange have taken away some of my worries.

Stepchange have taken away some of my worries. Easy to complete the online forms and a prompt reply. I can keep up to date with my account by logging in to my stepchange account. Reviewed on: 28th May 2026

Excellent support from the word go

Excellent support from the first moment I spoke to them. If your worrying just call, you will feel better afterwards Reviewed on: 28th May 2026

Excellent understanding of difficult situations and...

Excellent understanding of difficult situations and very knowledgeable on different ways to help. Reviewed on: 28th May 2026

Caring experts ready to listen.

Caring experts ready to listen without judgement. Made a very difficult time a little easier! Reviewed on: 28th May 2026

They have helped me managed my debt and have shown m...

They have helped me managed my debt and have shown me a way to pay my debts off that sticks within my budget. Reviewed on: 28th May 2026

Step Change were most helpful in resolving my problems.

Step Change were most helpful in resolving my problems. Everything is made easy to understand and progress is easy to follow. Everything is well documented and easy to view at any time. Regularly updated and never more than a phone call away. Reviewed on: 28th May 2026

Cant fault these people ,BRILLIANT

I was so ashamed to have to seek help ,I kept putting off until I had no choice ,I wish I had done it months ago , they are so good at what they do ,and the help I have received is brilliant. ,don’t wait ,if you need help do it now . Reviewed on: 28th May 2026

They have been a lifeline to us.

They have been a lifeline to us. Without them I have no idea where we would be. They were there when the panic spiralled and have helped ever since. Reviewed on: 28th May 2026

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