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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

It's changed my life, for the better!

Before I found StepChange my debt was all over the place, as soon as I was paid it went out to pay for everything, never having anything for myself. StepChange helped me put things in order and manageable. And nearly 2.5 years later ( I finish it in Dec this year 2026) and I can now see the light at the end of the tunnel. And to finally have money in my pocket after payday, is something I haven't seen for many, many years. I will be eternally grateful to what StepChange has helped me with and I would highly recommend anybody in the same position to get in touch and ask for help, there is no shame. Thank you. Reviewed on: 28th May 2026

Always helpful and polite .

Always helpful and polite .Sorted my problems efficiently. Reviewed on: 28th May 2026

I was ignoring debt for years and step change came u...

I was ignoring debt for years and step change came up with an affordable plan for me Reviewed on: 28th May 2026

Wonderful , dealt with my debts with upmost excellen...

Wonderful , dealt with my debts with upmost excellent, staff nothing to much trouble if u have a query, recommend highly Reviewed on: 28th May 2026

Stepchange has helped me to looked look after my money

Stepchange has helped me to looked look after my money when I got into debt and I cannot thank them enough, my life changed for the better Reviewed on: 28th May 2026

Stepchange has helped me get back on my feet always...

Stepchange has helped me get back on my feet always helpful I highly recommend using Stepchange Thankyou for all your surport Reviewed on: 28th May 2026

Sumpathetic

Sympathetic, helpful, straightforward and lovely to deal with Scottish people like myself. Reviewed on: 28th May 2026

For all the staffs

Very helpful and reliable.I have peace of mind and my family. Reviewed on: 28th May 2026

Always great

Always very helpful, easy to set up, I never felt judged Reviewed on: 28th May 2026

Saved me from the never ending cycle of debt interest!

They have saved me from the never ending cycle of debt interest. And the stress of paying debtors seperately. The process is so much simpler than other debt help companies, with no constant spammy phone calls and the website is so easy to use. Reviewed on: 28th May 2026

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