Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange - absolutely brilliant organisation.

Stepchange came into our lives when we h ad been scammed out of all our money and I mean all. They were and are an absolutely fantastic organisation and gave us hope in our hour of need. I cannot explain how much they helped us to realise we were not alone and their help was crucial to us when we needed it most. We continue to rely on them with the systems they have put in place for us both. We cannot thank them enough for their continued help and support. Reviewed on: 6th June 2025

very straightforward and helpful

very straightforward and helpful Reviewed on: 6th June 2025

Excellent

Very helpful, friendly advisors, who devised a realistic plan. Reviewed on: 6th June 2025

Give Them a Call They Will Help

I have been with Stepchange for about ten years and as soon as I started on my payment plan, the constant phone calls and associated worry stopped. It is nice to see tge debt going down year by year and last time I looked I was pleasantly surprised by how little was left to pay off. If you are feeling that there is no way out of your debt situation and feel desperate contact them, they are non-judgemental and will find the right solution to your debt problem Reviewed on: 6th June 2025

Very helpful.

Very helpful. Felt so relieved after conractin Step Change. Reviewed on: 6th June 2025

Good advice and very helpful with my situation.

Good advice and very helpful with my situation. Made me feel less anxious and helped make sense of everything. Reviewed on: 6th June 2025

Exellent service service.

Promptitude of response and service. Reviewed on: 6th June 2025

Support everyone

Stepchange is a provider who is established and provides impartial advice, makes their client feel in control of their own finances Reviewed on: 6th June 2025

Very good customer services and very good help

Very good customer services and very good help Reviewed on: 6th June 2025

Professional in all aspects.

Professional in all aspects. Empathetic to clients issues. Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub