Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life savers

StepChange have really simply saved me in so many ways. I had no idea there were services like this available, I thought my only option was going to be something like bankruptcy. The process of starting up my debt management plan was flawless, fast and most importantly easy and stress free. Any time I have a question the response is clear and quick. I’m so grateful to have discovered StepChange! Reviewed on: 14th May 2024

Stepchange turned my life around

Stepchange helped me to turn my problem with debt around when no one else seemed to have time or wanted to listen. My debt was quite large from credit cards and they approached each debtor on my behalf and sorted out a payment schedule that i could manage. When I lost my job they agreed to put payments on hold for a while to give me breathing space and I started it up again after 2 months. I have had my plan with StepChange for over 4 years now and I am reaching the end of paying back my debt. I can't thank them enough for helping me out in what was an overwhelming situation. I would recommend that anyone struggling with debts talk to Stepchange. They are non judgemental, knowledgeable and approachable and carry a lot ot influence with the big financial companies and lenders to handle your issues on your behalf. Reviewed on: 14th May 2024

Felt heard and supported.

Felt heard and supported. Kind advisors and gave great advise and aupport Reviewed on: 14th May 2024

Step changed our lives

We were in a bad place worrying every week and step change helped us sort all our card problems out and stop the mad interest added monthly to help us get the debt down and pay our debt off slowly but surely still allowing us to live as a family Reviewed on: 13th May 2024

After speaking to stepchange it was the best night's...

After speaking to stepchange it was the best night's sleep in weeks Reviewed on: 13th May 2024

A solution at last.

I was initially worried about my initial phone call to StepChange. The member of staff I spoke to made the process easy and made me feel comfortable as I went through the process of revealing my debt. It became such a relief after all the worry to be able to sort it out with a Debt Management Plan. Reviewed on: 13th May 2024

Easy to use approachable staff reassuring.

Easy to use approachable staff reassuring. Reviewed on: 13th May 2024

AMAZING!!!!!

Lovely people, extremely helpful. Fou Reviewed on: 13th May 2024

Hugely helpful.

Very easy to contact and deal with. Good communication regarding statements etc. Very helpful and none judgemental. Great at helping me with my finances, I would definitely recommend Step Change to anyone having financial difficulty. Reviewed on: 12th May 2024

Help and advice when needed

Always ready to help and suggest best way forward when help was needed.We spent several years clearing our debt with their guidance and cannot fault them.The biggest benefit was they negotiated with our creditors to stop interest being applied which meant that every penny we paid came off our debt, without that help we would have taken much longer to be debt free. Reviewed on: 12th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.84 from 11 reviews
Debt advice
from Money Wellness 4.92 from 5271 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub