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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I was almost £40k in debt.

I was almost £40k in debt. I'm so glad I chose a DMP with Stepchange instead of ISA with a private company. 3 years later and half of my debts are paid off without any stress! Stepchange is very professional and safe way to clear the debts. Thank you, thank you so much for your support! Reviewed on: 6th June 2025

Stepchange helped me get my debts in order, I have j...

Stepchange helped me get my debts in order, I have just completed my plan and I am debt free and managing to save a little each month. No more worrying about how I would manage until the next payday Reviewed on: 6th June 2025

Step Change made things easier

Step Change made an extremely stressful situation simple. They showed compassion and provided a very professional service. Reviewed on: 6th June 2025

Highy recommend!

Stepchange have been fantastic, lovely staff, very understanding. I wouldn't change anything. Reviewed on: 6th June 2025

Very helpful I was do worried but they certainly put...

Very helpful I was do worried but they certainly put me at ease and the process was simple. Reviewed on: 6th June 2025

Very easy, helpful staff.

Very easy, helpful staff. Was a great lifeline for me. Helped my financial state. Reviewed on: 6th June 2025

Was very easy to talk to and very knowledgable

Was very easy to talk to and very knowledgable Reviewed on: 6th June 2025

this is help i didnt expect at this quality

this is help i didnt expect at this quality truly excellent Reviewed on: 6th June 2025

Had some debts and helped me by contacting all debts...

Had some debts and helped me by contacting all debts and getting them to stop intrest and expect small amount affordable to me Reviewed on: 6th June 2025

Helpful and kind

It was nice to speak with someone who didn't judge your situation. Very easy to sort out a payment plan to pay off your debts. Reviewed on: 6th June 2025

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