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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

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4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange have been brilliant, they have helped me...

StepChange have been brilliant, they have helped me so much, I would be lost without them. Reviewed on: 28th May 2026

Using Step Change truly changed my life and release...

Using Step Change truly changed my life and released me from sleepless nights and constant worry. As soon as I took my head out of the sand and I made the decision to access the services I felt better. The process was easy and Step Change handled everything. I get regular updates on what I owe and feel fully in control. My only regret is not doing it sooner. I have two years left on a 6 year plan. If I’d done it sooner the debt would have been less and I’d be paid off by now. If you can’t see a way out - act now and seek help. Reviewed on: 28th May 2026

It was a difficult situation I found myself in but I...

It was a difficult situation I found myself in but I was put at ease from the first contact. We all think we are the only ones in this situation! We went through all my incomings and outgoings and although it was going to be difficult we got to a figure that was accepted by all. I should have done this a year ago so my advice to anyone is contact StepChange as soon as you get into difficulty. Reviewed on: 28th May 2026

The help I have received from StepChange is amazing,...

The help I have received from StepChange is amazing, thank you Reviewed on: 28th May 2026

StepChange have been my lifeline.

StepChange have been my lifeline. They took away so much of my financial anxiety and always been very helpful. Reviewed on: 28th May 2026

Friendly, helpful advice.

Friendly, helpful advice. Non-judgmental Reviewed on: 28th May 2026

When I was struggling they saved the day

When I was struggling they saved the day Reviewed on: 28th May 2026

Supportive from Day 1

From the time I first approached StepChange for help ad advice, I have felt supported and informed at every stage of the process. Most importantly, I was never made to feel stupid and all communications have been positive and non-judgmental. Everything was clearly explained and sensitively explored in order to find the best possible solution for my particular circumstances. Reviewed on: 28th May 2026

Very easy to set up.

Very easy to set up. Very friendly staff and easy to talk to even about issues that I am ashamed of. Reviewed on: 28th May 2026

Easy to deal with and contact by email or phone

Easy to deal with and contact by email or phone Reviewed on: 28th May 2026

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