Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange helped me agree a debt payment plan with...

StepChange helped me agree a debt payment plan with two banks. They have been helpful and supportive. Their staff are lovely and make you feel at ease when you call. I receive regular comms from them. They are a superb charity. Reviewed on: 6th May 2024

Very helpful, understanding and professional.

Very helpful, understanding and professional. If you need help give them a call. Reviewed on: 6th May 2024

I had to give up work suddenly through ill health an...

I had to give up work suddenly through ill health and found myself unable to pay off my credit cards any more. My bank, Nationwide, recommended Stepchange and they have sorted my finances for me and taken a huge weight off my shoulders, allowing me to pay off amounts I could afford to each of my creditors Reviewed on: 6th May 2024

I now live stress free knowing my debts are been pai...

I now live stress free knowing my debts are been paid and I don’t have debtors hounding me or stressing about money. It’s made me more financially aware and try to adhere to spending commitments Reviewed on: 6th May 2024

They removed the stress and worry from this awful de...

They removed the stress and worry from this awful debt situation. They were easy to access and always helped with my questions - no matter how silly they sounded. I am most grateful for their continuing help and support through this process. Reviewed on: 6th May 2024

Excellent support and help when I needed it

Stepchange helped me when I was in a tricky financial situation. They were completely understanding, and have been helpful throughout. The customer service dept have always been extremely knowledgable and very helpful Reviewed on: 6th May 2024

Reach out to this incredible charity ASAP

Please do not hesitate to reach out to this charity if you need their help: you feel instantly better and relieved from the first time you speak to them on the phone – they are kind, human, understanding and practical and you will feel the most enormous weight lifted from your shoulders– reach out for help and they will help you, suddenly you will feel in control of the situation and taking a step at a time you will one day come out the other side with their help and be free of the debt and the worry . You feel incredible the day you are debt free - even if it takes a few years, they pass quicker than you think they will! Reviewed on: 6th May 2024

Wow what a wonderful experience talking to stepchang...

Wow what a wonderful experience talking to stepchange -really help you out of mire of bad debt. I’m nearly at last payment of my 5 year debt plan and so relieved. Reviewed on: 6th May 2024

My mind has been so much more at ease now!

My mind has been so much more at ease now! The service provided has been excellent and I have been guided every step of the way. Reviewed on: 6th May 2024

In the time I’ve been with Stepchange I have spoken...

In the time I’ve been with Stepchange I have spoken to around 22 advisers, each one has been very patient & understanding & have helped enormously with my anxiety due to my debts. Reviewed on: 6th May 2024

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews
Debt Collection
from Intrum 1.36 from 4 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub