Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

it was a great , best service and on time they do th...

it was a great , best service and on time they do the job and process. Reviewed on: 5th May 2024

Stepchange are fantastic they are understanding,

Stepchange are fantastic they are understanding, compassionate. They really helped me get my depts in order. They gave me breathing space and took away the stress of being in depth. Reviewed on: 5th May 2024

I'm fighting hard to clear my debt.

I'm fighting hard to clear my debt and, struggling with my head in the process Reviewed on: 5th May 2024

Excellent Service

Thank you step change you have really helped solve my problems. I have had very good experience with yourselves and would certainly recommend you Reviewed on: 5th May 2024

It was the best step I have ever made.

It was the best step I have ever made. If it wasn’t for my Mum telling me to get in touch, god knows what and where I would be now. I was so ashamed of myself, just make that phone call and you will feel the weight lifting off your shoulders- without a word of a lie. Reviewed on: 5th May 2024

StepChange has been life changing

I was in an absolute dire situation with debt, and Step change took control and put me on a debt management plan. It’s the best thing I’ve ever done. I highly recommend anyone who is struggling with debt to get in touch with StepChange. Reviewed on: 5th May 2024

Thanks stepchange!

Really helped me out, got all my debts consolidated into one affordable monthly payment. When I had a couple of months struggling they sorted out lower payments, and you can adjust your monthly payment if your circumstances change. Whenever I have had to contact them they have been supportive and professional. Reviewed on: 5th May 2024

Step change helped me with my dept I was able to ge...

Step change helped me with my dept I was able to get back on my feet. They are friendly, knowledgeable, understanding. Reviewed on: 5th May 2024

Helpful & Understanding

From the original enquiry to the setting up of my debt management, they have been really helpful and understanding of my circumstances. It is a relief to be semi debt free and have some money to be able to live. Thank you! Reviewed on: 5th May 2024

A steady hand when life was anything but

At a time when I was at a very low edge Stepchange were non judgemental, listened and gave good sound advice, I'm very grateful for that. They continue to lookout for me while my debt recovery plan is in place. Fantastic Reviewed on: 5th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22306 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub