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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent customer service to put your mind at ease ...

Excellent customer service to put your mind at ease Reviewed on: 6th June 2025

Life Changer

From the initial contact the staff at Step Change were efficient, professional and very helpful. They were my life saviour by putting together a package to suit me and solve my problems. Reviewed on: 6th June 2025

Never felt judged.

Never felt judged. Always had a solution when I was struggling with payments. I really don't know where I would be now if it wasn't for them. Reviewed on: 6th June 2025

They are so kind and helpful, they don't judge

They are so kind and helpful. They helped me get all my debts sorted into one manageable sum pretty quickly, They help you find the best solution for your situation, whether you need to use breathing space which gives you a legal break from your creditors for a set period of time while you get sorted! Reviewed on: 6th June 2025

Don't wait to get in touch with them

very friendly, very helpful, during a difficult time and situation. Everyone who i have spoke with on phone is supportive and very knowledgeable. Easy to use website when logging in to your account. Reviewed on: 6th June 2025

It is a lifeline.

It is a lifeline. I really appreciate their service. They have been a huge help to me in sorting out my finances and have given me peace of mind. I really value their expertise and experience. Reviewed on: 6th June 2025

Absolute fantastic charity couldn't of helped me out...

Absolute fantastic charity couldn't of helped me out anymore always there for me when needed with professional advice Reviewed on: 6th June 2025

StepChange Debt Management have very friendly staff...

StepChange Debt Management have very friendly staff and are able to help you manage your debt. Their communication skills are excellent and take their time to explain all details to your understanding. They're highly recommended to anyone who wants to free themselves from debt Reviewed on: 6th June 2025

StepChange gave me back my life.

StepChange gave me back my life. I was behind with my debts during Covid period. I contacted them and helped out talking to my Creditors on my behalf and came out with a reasonable payment plan Reviewed on: 6th June 2025

Nothing but helpful, always theres to answer any que...

Nothing but helpful, always theres to answer any questions. Staff are always understanding of situations. When a creditor becomes more aggressive they advise you how to act to avoid any further stress. Reviewed on: 6th June 2025

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