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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

I can finally breathe again!

When I called StepChange I was in a bad place, I felt like I was never going to get out of this circle of paying the minimum but only really paying the interest and not reducing my debt. The advisor was ever so lovely, she did not judge me and she truly wanted to help me out. I am now 18 months into the plan and I can finally breathe again. Each month, my debt is reducing and I am closer to becoming debt free. I would 100% recommend this service. And the best thing is that it’s free! So every penny you pay is reducing your debt. Reviewed on: 5th May 2024

20k consumer debt...

I was just under 20k consumer debt when I contacted step change. I'm now half way to being debt free and can still do all the things I love! Reviewed on: 5th May 2024

Literally life-saving

StepChange have helped me to sleep at night by taking away the stress of my debts and helping me arrange affordable payments. My mental health has improved considerably. Reviewed on: 5th May 2024

Struggling for years.

I was in constant financial difficulties for some years before reaching out to StepChange, without their help I dread to think where I would be now. Very professional and non judgemental staff have helped me to overcome my situation with an affordable repayment plan. I really can't thank them enough. Reviewed on: 5th May 2024

Rescued from mountainous debts.

I was drowning in credit card debts but with Stepchange's help in removing the burden of interest charges and dealing with the creditors, I was able to clear my considerable commitments in the space of seven or eight years. Reviewed on: 5th May 2024

patient, compassionate, life changing help.

patient, compassionate, life changing help. Reviewed on: 5th May 2024

Was given such reassurance and support by my advisor.

Was given such reassurance and support by my advisor. Felt a weight had lifted Reviewed on: 5th May 2024

Had serious problems with debt ...

Had serious problems with debt starting in the Loman Brothers Banking crisis of 2008 era which ruined my business which lead to financial difficulties. Thank's to StepChange they looked at my situation and put me on a dept management plan which is helping to pay off my creditors which leaves me with enough to live on. Reviewed on: 5th May 2024

Due to rising cost of living and being in receipt of...

Due to rising cost of living and being in receipt of just a state pension, I was finding it more and more difficult to cope with my financial commitments. I was advised to speak to Step Change who may be able to assist with an affordable plan. Reviewed on: 5th May 2024

Anyone in Debt speak to Step Change

Before speaking to Step Change I couldn't see anyway of going forward. I had so much debt I really didn't know what would happen to me. After the first conversation with them I knew I had help, they have turned my life around. I can't thank them enough. Please call them if you have no where to turn. Reviewed on: 5th May 2024

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