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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18640)

Well, what would i have done without stepchange.

5
Well, what would i have done without stepchange. I was struggling with my debts and now only got 1 year left to pay it off. When I'm struggling to meet my next payment, I phone up,explain my situation and they are so helpful and understanding. I've recently had a bereavement and they were so nice to me and offered support. I've not had one bad experience with stepchange. Well done to everyone involved and i can't thank you enough. X Reviewed on: 28th May 2026
Belinda K's avatar
Belinda K

I contacted stepchage about my debts and I found the...

5
I contacted stepchage about my debts and I found them very helpful and taken the worries of me. Reviewed on: 28th May 2026
Joy O's avatar
Joy O

StepChange was a game changer for me.

5
StepChange was a game changer for me. It took the constant pressure of dealing with each debt individually on a monthly basis and allowed me to pay one monthly sum to StepChange and they did the rest. Reviewed on: 28th May 2026
Eddy H's avatar
Eddy H

Very straightforward with empathetic people

5
The process was really quite straight forward. Customer Service agents were very helpful and explained everything in detail and I truly felt like they cared about my situation. Reviewed on: 28th May 2026
Mr W's avatar
Mr W

Extremely helpful polite staff and I’m so glad a fri...

5
Extremely helpful polite staff and I’m so glad a friend recommended them to me. Reviewed on: 28th May 2026
Lisa E's avatar
Lisa E

Piece of mind

5
I had debts of a considerable amount and was worried that they would never get better until I contacted Stepchange they were so helpful set me up on an affordable payment plan and have not felt happier for years Reviewed on: 28th May 2026
Steve 's avatar
Steve

Fantastic staff and life-saving service.

5
Everyone I have spoken to over the last few, difficult, financial years has been: friendly, non-judgemental, knowledgeable and extremely helpful. The lovely staff put you at ease and always provide a tailored plan to help manage your finances. Thanks so much. Reviewed on: 28th May 2026
Paula M's avatar
Paula M

Excellent service

5
Excellent process very easy, could not be more helpful to explain everything to me. Reviewed on: 28th May 2026
Neil W's avatar
Neil W

When mental health causes financial crisis

5
After my wife fell ill due to Parkinson’s medication, she suffered a mental health crisis and we got into severe debt over £60kwhen I became aware of what was happening I was signposted to Step Change and with their help I have been able to get my debt down to a manageable level. Reviewed on: 28th May 2026
M Zalad's avatar
M Zalad

Excellent people.

5
Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026
Samantha's avatar
Samantha

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