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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Really helpful in difficult times.

Really helpful in difficult times. We can sleep at nights now without worrying. Thanks you so much. Reviewed on: 6th June 2025

Excellent support

StepChange have worked with me to become debt free over the last 14 years. I am not sure where I would be without their support Reviewed on: 6th June 2025

Step change aren’t just experts in their field.

Step change aren’t just experts in their field. They have a heart and are full of empathy. Such professionals and so supportive. They had a unique understanding of my complex situation and have helped me so much. I don’t dread or live in fear of my creditors anymore. Thank you so much. Reviewed on: 6th June 2025

amazing people

amazing people and my life is so much better for choosing them. Reviewed on: 6th June 2025

Needed help, StepChange was there the whole journey

I had pulled my credit report as I wasn't on top of my finances. I discovered I had more outgoing than incoming and needed help. I didn't want to file for bankruptcy so searched for a company thgat could help. Stepchange literally changed and saved my life! The application process was smooth and easy and over the course of 4 years I had affordable payments and paid everything off. I cannot thank StepChange enough. Reviewed on: 6th June 2025

Very polite and very understanding

Very polite and very understanding Reviewed on: 6th June 2025

When I worked in debt I'd always recommend stepchange

When I worked in collections I'd always recommend stepchange to people having financial difficulties (or CCCS as they were back then) and when I found myself in a difficult financial situation due to impulsive spending and poor decisions step change was the obvious and only choice for me, no judgement no hassle simple to use and fair, best in their field in my opinion Reviewed on: 6th June 2025

Thanks for helping me Get rid of those debits

Putting all my debits into one payment has been such a big help,, when I spoke to them they was so understanding and helpful Reviewed on: 6th June 2025

My life was saved.

I was struggling and drowning. Step changed helped me to be alive today. Thank you step change. Reviewed on: 6th June 2025

This company sorted all my problems out and made a d...

This company sorted all my problems out and made a difference in my life. Reviewed on: 6th June 2025

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