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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Thanks for helping me Get rid of those debits

Putting all my debits into one payment has been such a big help,, when I spoke to them they was so understanding and helpful Reviewed on: 6th June 2025

My life was saved.

I was struggling and drowning. Step changed helped me to be alive today. Thank you step change. Reviewed on: 6th June 2025

This company sorted all my problems out and made a d...

This company sorted all my problems out and made a difference in my life. Reviewed on: 6th June 2025

i was upset for my debt but step chang solved my pro...

i was upset for my debt but step chang solved my problem Reviewed on: 6th June 2025

So friendly snd helpful .

So friendly snd helpful . Put my mind at ease and lifted a load off my mind Reviewed on: 6th June 2025

I was in a bad place debt wise,stepchange gave me my...

I was in a bad place debt wise,stepchange gave me my life back!!!..can’t thank you enough. Reviewed on: 6th June 2025

Brilliant very good no problems very helpful

Brilliant very good no problems very helpful Reviewed on: 6th June 2025

They've taken so much stress out of my life, I got i...

They've taken so much stress out of my life, I got in a mess after being made redundant and it was stressing me out so much. I got in touch with step change and that stress has been lifted Reviewed on: 6th June 2025

Made me more aware of what I had done ,to my family...

Made me more aware of what I had done ,to my family and my self Reviewed on: 6th June 2025

I was very overwhelmed at first but stepchange helpe...

I was very overwhelmed at first but stepchange helped me through the process. It was easy to do Reviewed on: 6th June 2025

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