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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Invaluable service.

I don't know what I'd have done without StepChange. They have been a complete lifesaver. Highly recommended for anyone in debt and unsure how to get out. Reviewed on: 2nd June 2025

Always keeping me informed and always helpful

Always keeping me informed and always helpful Reviewed on: 1st June 2025

Got to a stage when couldnt face the growing mail ge...

Got to a stage when couldnt face the growing mail getting from the creditors. I knew I had to di something so took the courage to speak with Stepchange,in the end I had nothing to worry about as they made you feel at ease and always talked you through everything and helped in any way that they could. Once everything was completed and put into place then I started to feel more relaxed in things knowing that I had help there if ever needed Reviewed on: 1st June 2025

Good advice and great help

We have been clients with step change for many years and always have had an excellent sevice Reviewed on: 1st June 2025

I'm very pleased with the service and assistance

I'm very pleased with the service and assistance Reviewed on: 1st June 2025

Life-Changing Support from StepChange

I can't thank StepChange enough for the support they gave me during an incredibly stressful time. I was struggling with over £70,000 of debt and didn’t know where to turn. From the very first contact, they were understanding, professional, and never judgmental. They took all the hassle out of dealing with creditors—no more scary letters or phone calls. Everything was handled on my behalf, and it felt like a huge weight was lifted from my shoulders. Updating them on my situation was always straightforward, and they were easy to reach whenever I had a question or needed advice. Thanks to StepChange, I can finally sleep easy at night. Their help has been absolutely life-changing. Reviewed on: 1st June 2025

Reassuring support...

At a time when things feel very unsettled, StepChange offer reassuring guidance through a very unpleasant time. Reviewed on: 1st June 2025

At last I can breathe easy!

Very understanding advisors, clear and consice explanations and requests. Reviewed on: 1st June 2025

Patient, sympathetic and friendly advisors.

Patient, sympathetic and friendly advisors. Who helped to organise my debts and incoming finances to enable me to become debt free. I telephoned initially without being able to see a way out of debt. The advisors I spoke to on my journey were very helpful and adjusted payments easily if I was in a better or worse financial position. Luckily I had a pay increase at work and told StepChange, they increased the payments to my debtors easily which enabled me to become debt free quicker. Reviewed on: 1st June 2025

StepChange - the life savers

StepChange has been managing my debts for over a decade… I don’t know where I would be without StepChange. They saved my life. Reviewed on: 31st May 2025

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