Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

helped me through a difficult time explained in simp...

helped me through a difficult time explained in simple terms Reviewed on: 3rd May 2024

Really helped me out of a difficult financial situat...

Really helped me out of a difficult financial situation, took a lot of the stress away and delt with all my creditors. I still have a couple of years to pay off everything but now with a manageable monthly payment I don't have any worries. Also being able to adjust payments up and down to suit your personal circumstances is great. Reviewed on: 3rd May 2024

Very good people, very caring and understanding.

Very good people, very caring and understanding. The staff have a sense humanity dealing stressed customers. Reviewed on: 3rd May 2024

Long-term Solution

Straightforward experience. Efficient approach from Debt Management Team. Stress free, on the path to be Debt Free Reviewed on: 3rd May 2024

Very understanding and thoughtful in the help given

Very understanding and thoughtful in the help given Reviewed on: 3rd May 2024

Friendly , helpful.

These people are so helpful, and friendly. When I first needed help they put me at ease as I thought I would be judged but no they understood my situation. I know if I am worried or need advice they will help in any way and I have someone turn to. Can't praise them enough. Reviewed on: 3rd May 2024

Stepchange literally Life Savers

I was at my wits end not knowing how I could continue to live with the money issues I had and along came StepChange Reviewed on: 3rd May 2024

Been on a debt management plan for many years and it...

Been on a debt management plan for many years and it feels good to see my debts reducing Reviewed on: 3rd May 2024

Stepchange Review

Very helpful good at explaining and reassuring to anxious customers. Reviewed on: 3rd May 2024

Friendly and professional.

Friendly and professional. They have sorted everything out for me and I can worry less. Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.76 from 794 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Collection
from Darcey Quigley & Co 1.39 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub