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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Absolutely fantastic!

They have been excellent. I did look at debt management company but about 30% of the amount I would be paying to them to clear my debts would be going to them as fees. Making it even longer to repay my debts. Take my advice. Just go straight to Step Change. Absolutely fantastic. Reviewed on: 31st May 2025

I highly recommend Stepchange.

I highly recommend Stepchange if you have and are worried about debts. I've had a debt management plan for 9 months now and pay a monthly affordable amount. I don't get phone calls or letters from creditors anymore. Once you complete the easy online forms with your financial info Stepchange contact your creditors for you with your budget info and how much you can afford to pay. Providing you keep up with payments things are less & less stressful from then on. I am now free of worry & feel back in control thanks to Stepchange. Reviewed on: 31st May 2025

I was glad I got intouch with stepchange they help m...

I was glad I got intouch with stepchange they help me alot I am happy to say I am coping well now I am sorry I didn't get back to you sooner Reviewed on: 31st May 2025

Very helpful when you phone up explain everything yo...

Very helpful when you phone up explain everything you need to do Reviewed on: 31st May 2025

turned a bad situation into a manageable one

turned a bad situation into a manageable one Reviewed on: 31st May 2025

My experience with stepchange is how understanding a...

My experience with stepchange is how understanding and encouraging the people which work for stepchange are, you feel confident after speaking with stepchange and according to the time spent with the stepchange they hold your hands through the difficult time. Thank you Reviewed on: 31st May 2025

informative...

Every time I have needed to phone staff have been very informative,respectful and have done everything they can to keep me informed, how to go about things. Reviewed on: 31st May 2025

StepChange - the go to company

They have massively helped me get into a budget and debt free within a realistic time frame and budget. Anyone I’ve spoken to had been so understanding and helpful compared to other companies I have attempted to use. Reviewed on: 30th May 2025

This is an amazing service which has helped me make...

This is an amazing service which has helped me make significant changes to my financial situation. I cannot begin to describe how great it feels to see an end to all the stress. A huge weight has been lifted. Reviewed on: 30th May 2025

Strongly recommend

Very nice and helpful customer service, the website (customer account) is easy and understandable, They solved all my financial problems. Highly recommend. Reviewed on: 30th May 2025

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