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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18640)

Non judgemental

5
Did not judge and very friendly to deal with . Simple and straightforward to go through the process Reviewed on: 30th May 2025
Andrew R's avatar
Andrew R

Rebecca Cox's review of stepchange

5
They are very nice and very helpful people online and on the phone. I'm so grateful to them helping me get out of debt, thank you so much. Rebecca Cox. x Reviewed on: 30th May 2025
Rebecca Cox 's avatar
Rebecca Cox

Really helpful.

5
Really helpful. Gave me confidence I could get my finances under control Reviewed on: 30th May 2025
Marie G's avatar
Marie G

Brilliant

5
I have been with Stepchange since 2004.Always been excellent, keeping me updated on changes and my reviews. They helped me with my debts after a relationship breakdown. They contacted my debt companies which helped a great deal with the stress. My debts are soon finished and I owe a lot of gratitude to Stepchange, I 100% recommend this company. Don’t bury your head contact them asap, very friendly and approachable people. Reviewed on: 30th May 2025
Amanda's avatar
Amanda

They helped right from my first contact with them.

5
They helped right from my first contact with them. Reviewed on: 30th May 2025
Kay martin's avatar
Kay martin

ill start by saying prior to contacting step change...

5
ill start by saying prior to contacting step change I struggled with paying back my debts but every month i paid on time and in full and never missed a payment but my quality of life was diminished to nothing but work sleep work sleep and stress about money. eventually i had enough and sought out help from step change from the get go they we're fantastic and very understanding. they had all the time in the world to go through my options and answer any and all questions i had. sadly during the first few months of my dmp i had a few set backs at work that found me having to lower my monthly payments temporarily while things got back on track. and oh my lord how easy and stress free the process was. so much in the next few months when thing improve im not stressing about upping my payments back to the original. honestly the freedom the happiness they have given me can not be understated. please if you are struggling with debt or just living life because of the monthly payment or anything do seek help. its never too late to seek freedom Reviewed on: 30th May 2025
James E's avatar
James E

Helped get control of my debts, creditors stopped co...

5
Helped get control of my debts, creditors stopped contacting Reviewed on: 30th May 2025
Edward B's avatar
Edward B

Make that Call

5
Dreaded the first call, felt sick & was crying. Came off the phone so full of relief & wondering what I was worried about. I wished I’d done it sooner. Everyone I have spoken to has been so helpful, understanding & non-judgmental. Thank you. Reviewed on: 30th May 2025
Kaz's avatar
Kaz

We received very professional,non judgemental advice.

5
We received very professional,non judgemental advice. Everyone we spoke to was always helpful and friendly on the phone. Thank you for taking the stress out of our situation and helping us become Debt free Reviewed on: 30th May 2025
HH's avatar
HH

I have found them so helpful and made me feel must b...

5
I have found them so helpful and made me feel must better about my situation. Reviewed on: 30th May 2025
Judith G's avatar
Judith G

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