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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Make that Call

Dreaded the first call, felt sick & was crying. Came off the phone so full of relief & wondering what I was worried about. I wished I’d done it sooner. Everyone I have spoken to has been so helpful, understanding & non-judgmental. Thank you. Reviewed on: 30th May 2025

We received very professional,non judgemental advice.

We received very professional,non judgemental advice. Everyone we spoke to was always helpful and friendly on the phone. Thank you for taking the stress out of our situation and helping us become Debt free Reviewed on: 30th May 2025

I have found them so helpful and made me feel must b...

I have found them so helpful and made me feel must better about my situation. Reviewed on: 30th May 2025

Fantastic ...

Very efficient service, very understanding and each step was explained Reviewed on: 30th May 2025

Amazing help

Very good customer service and immensely helpful Reviewed on: 30th May 2025

Highly recommend StepChange

I’ve been able to pay off one of my debts successfully and without having to pay interest thanks to StepChange - I’m also on my way to nearly paying off a big debt that was eating all my money up prior to contacting StepChange. It’s enabled me to worry less about money whilst still paying any remaining debts off. Reviewed on: 30th May 2025

Everything about this organisation is 5*.

Everything about this organisation is 5*. A game changer for us. Would recommend 100% Reviewed on: 30th May 2025

I was struggling with a debt and Stepchange helped...

I was struggling with a debts and StepChange helped me to set up payment plant and put my mind at ease. Reviewed on: 30th May 2025

Outstanding service.

Outstanding service. Dedicated, friendly. Helpful. Caring. Reviewed on: 30th May 2025

Too proud to ask for help!

I contacted Stepchange in 2015 when I finally admitted I needed help to sort my spiraling debt problem, that time I owed £95k mainly caused by using credit cards for purchases and cash Reviewed on: 30th May 2025

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