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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Make the call today

Never judgemental about how you got into debt - just want to help you find the best solution for you to be debt free. Make that call - the relief from all the stress & worry means you can carry on living rather than just existing. Reviewed on: 3rd May 2024

Very helpful and great service.

Very helpful and great service. Always put me at ease and helpful with anything I need. I would gladly recommend them to anyone Reviewed on: 3rd May 2024

StepChange support

StepChange have always been supportive and provided advice when needed. They listen and help put things in perspective. They are contactable by email which can be helpful to me because of my working hours. Reviewed on: 3rd May 2024

Everyone is so helpful and friendly and caring

Everyone is so helpful and friendly and caring Reviewed on: 3rd May 2024

Completely changed my life!

Completely changed my life! I can sleep again and enjoy my life! Customer service is amazing! Can't rate highly enough! 4years in and I'm nearly debt free! Thank you StepChange you honestly saved my life. Reviewed on: 3rd May 2024

Everything was sorted out for me and I was relieved...

Everything was sorted out for me and I was relieved of the stress of contacting my debters. Reviewed on: 3rd May 2024

Very caring and understanding and helpful, made the...

Very caring and understanding and helpful, made the hole process comfortable Reviewed on: 3rd May 2024

Excellent charity

Stepchange have helped me alot I couldn't have managed my debts or afford them now I have cleared 8 of my debts have 5 left I am really impressed and not stressed. Reviewed on: 3rd May 2024

Stepchange gave me hope and changed my life.

I contacted Stepchange after years of accumulating debt because my outgoings were more than my incomings. I spent so long thinking that I was dealing with it, I was making the minimum repayments so everything was fine, wasn't it? Unfortunately the situation just spiralled out of control and I was left with no way to even buy food for our children to eat. Deciding to contact Stepchange changed my life. Stepchange were understanding, didn't judge and just made me feel that there was a light at the end of the tunnel. My payments were consolidated and their website is so easy to navigate and keep track of my outstanding debts and to review the payments I've made so far. I live checking to see how far I've come and it's all thanks to Stepchange. Reviewed on: 3rd May 2024

Really helped me out, very compassionate

Really helped me out, very compassionate Reviewed on: 3rd May 2024

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