Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Don’t be afraid to get help

Support is super, non judgemental advice and explored all options with myself. Reviewed on: 3rd May 2024

From the first phone call things were now in order.

From the first phone call things were now in order. 1 of the key things was knowing how long it would take me to pay off my debts and from this i could put things into perspective Reviewed on: 3rd May 2024

I was drowning Step Change gave me a boat

I was drowning and buried my head in the sand about it all as it all heaped on top of me. Contacting step change was the best thing that could ever happen for me financially. Reviewed on: 3rd May 2024

manage my debt my debt issues

Step management, help me to manage my debt issues and give me some guidance on how to repay with what I can offer each month without affecting my other commitments. Reviewed on: 2nd May 2024

StepChange - my life saver for over 14 years...

StepChange has been my life saver for over 14 years now. I am grateful. Reviewed on: 2nd May 2024

If it wasn’t for Stepchange I wouldn’t be able to su...

If it wasn’t for Stepchange I wouldn’t be able to survive with the current growth of bills on a low income after leaving my ex husband. I’m so thankful for their help. Reviewed on: 2nd May 2024

beyond understand staff

had debt that was accumilating high interest which I couldn't keep up with so I rang SC & the staff are beyond understanding, they went through all my in and out goings and set up everything with the compaies I owe to and had been over a year now only two to go but I am paying them back at rates I can afford and getting myself out of debt for good! The service is excellent and SO needed Reviewed on: 2nd May 2024

Step change enabled me to pay off my debt through a...

Step change enabled me to pay off my debt through a debt management plan that I was able to afford and it took the pressure off me financially and mentally. I would recommend anyone that found themselves in debt like I was to contact Step change Reviewed on: 2nd May 2024

Stress free

Easy ! Really has taken away some debt stress. Reviewed on: 2nd May 2024

Great and helpful.

Great and helpful. thank you for your help Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 86 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub