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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Only for Step Change my life would be in a much dark...

Only for Step Change my life would be in a much darker place. With them my debt is consolidated, I feel pride I can repay what o owe at a manageable rate and my health physically and mental no longer suffer because of my finances. Reviewed on: 2nd May 2024

Supportive staff, easy process and the help I have b...

Supportive staff, easy process and the help I have been given has been a life saver. I can’t recommend them enough. Reviewed on: 2nd May 2024

Absolutely amazing

Absolutely amazing they really helped me when I was at my lowest point. Any one in debt should speak to these people first as they are spot on for advised and best solutions. Reviewed on: 2nd May 2024

I cannot praise the advisers at StepChange enough.

I cannot praise the advisers at StepChange enough. For the first time in my life I had debts I couldn't pay. I was at rock bottom, my health was suffering and I didn't know which way to turn. The staff were incredibly helpful and patient and reassuring. I thought there was no way out, but there was. Thank you! Reviewed on: 2nd May 2024

Thanks for helping me with my debt

Thanks for helping me with my debt Reviewed on: 2nd May 2024

I cannot thank stepchange enough they were fantastic...

I cannot thank stepchange enough they were fantastic in helping and explaining me through everything at this very hard time in my life. They are very helpful empathetic and made sure it was as unstressful for me as possible. Reviewed on: 2nd May 2024

Easy to talk to.

Easy to talk to. Gave me advice on my finances and helped me alot to realise I could sort out my debts. Glad I picked up the phone to them. Reviewed on: 2nd May 2024

Help us out tremendously getting out from our debts...

Help us out tremendously getting out from our debts during COVID when only one ou was working. Friendly and very helpful getting us ontrack. Reviewed on: 2nd May 2024

Great service and excellent people

Non judgemental and went through everything in great detail to work out the best resolution, excellent service and great people. Reviewed on: 2nd May 2024

Debt management

I contacted citizens advice for help with my debt,they then put me in contact with stepchange,they help me sort out my debts and I'm on a payment plan,they're so helpful,patient and polite . Reviewed on: 2nd May 2024

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