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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

They have been very helpful to me.

5
They have been very helpful to me. Reviewed on: 29th May 2025
Shirley Y's avatar
Shirley Y

Friendly staff and always have a solution to any pro...

5
Friendly staff and always have a solution to any problem no matter how big or small they may seem Reviewed on: 29th May 2025
Graeme's avatar
Graeme

Management

5
Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025
Jane Elizabeth John 's avatar
Jane Elizabeth John

The staff at Stepchange are extremly helpful and mak...

5
The staff at Stepchange are extremly helpful and make you feel at ease. I would reccomend them . First class Reviewed on: 29th May 2025
Sandra Scott's avatar
Sandra Scott

Really help me Thank you so much

5
Really help me Thank you so much Reviewed on: 29th May 2025
alessandro c's avatar
alessandro c

Very friendly and professional they sorted my DMP wi...

5
Very friendly and professional they sorted my DMP without any hassle it's lifted a big weight off my shoulders thank you stepchange Reviewed on: 29th May 2025
Shane's avatar
Shane

Marvelous to deal with.

5
Can't fault it, excellent PR, VERY FRIENDLY, HELPFUL, CLEAR UNDERSTANDING OF HOW TO USE STEPCHANGE, FELT AT EASE. VERY INFORMATIVE AND SORTED MY FINANCES, OF WHICH I AM EXTREMELY HAPPY WITH. THANK YOU STEPCHANGE, WOULD HIGHLY RECOMMEND. Reviewed on: 29th May 2025
Carol C's avatar
Carol C

They are very good they helping people

5
They are very good they helping people Reviewed on: 28th May 2025
Razia's avatar
Razia

Easy , helpful people who don’t judge

5
Easy , helpful people who don’t judge Reviewed on: 28th May 2025
Bee 's avatar
Bee

I was supported by kind and understanding staff who...

5
I was supported by kind and understanding staff who supported me to make a plan. I was very over whelmed with it and it felt like I had no way out. I should have spoke to sort change a lot sooner. Reviewed on: 28th May 2025
Rochelle E's avatar
Rochelle E

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