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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Good professional advice and help.

In the main very good professional advice and help.Honest and open and they do try to help you do the right thing. The majority do understand the predicament that you are in and do not judge you in anyway Reviewed on: 2nd May 2024

Fantastic Company, life changing help

I wish I done this along time ago, in trouble financially Step Change helped us get back on track and I can’t thank them enough. Always on the end of the phone if we have any queries or are concerned over something. Customer service second to none would recommend them to anyone who are in trouble like we were Reviewed on: 2nd May 2024

Very helpful

Very helpful and easy to use and not overwhelming Reviewed on: 2nd May 2024

Saved my sanity

Excellent from start I was at a complete loss and my mental health was shattered but step change changed all that Reviewed on: 2nd May 2024

My debt was spiralling along with my anxiety levels.

My debt was spiralling along with my anxiety levels. I could not see any light in the dark tunnel I was in. I had looked into Debt Management Plans a few times. I finally swallowed my pride and made contact. That was when things started to get a little better very fast. The process was very straightforward and I felt supported from the outset. With the Debt Management Plan in place, I felt in control again. A huge weight had been lifted off me. Reviewed on: 2nd May 2024

Debt worrries

My wife and I were worried to death over our debts when I had to give up my job and we didn't know which way to turn. We were introduced to StepChange and our life has changed completly, they have been so helpful and nicer people you couldn't wish for. I would recomend them to anyone. Reviewed on: 2nd May 2024

Dont wait Call Stepchange

I wish i had contacted them a lot sooner Reviewed on: 2nd May 2024

You ant going to regret it.

I was so putting this off and yes you get lots of questions and you can be on the phone for over an hour but you know what im so better off, the preasure is off and i am living the best life i have in a very very long time. Im half way throught my debt management plan and it was the best thing i ever did. If your thinking about getting help do it, you ant going to regret it. Reviewed on: 2nd May 2024

I was in dire straits and they fixed it for me

I was in dire straits and just couldn't turn my debt around how much I tried. I talked to Step Change, showed them my incomings and outgoings. They worked out a plan, contacted the lenders and sorted everything out. Now I am ahead of the game and with an end date in sight. Absolutely magnificent and stopped my depression. I love them Reviewed on: 2nd May 2024

Very supportive and provided just what I needed

Very supportive and provided just what I needed Reviewed on: 2nd May 2024

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