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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Supportive, Professional and Completely Non-Judgemental

StepChange have been incredibly helpful and supportive throughout. From the very start, they made everything feel much less overwhelming and explained the options clearly and professionally. The person I spoke with was kind, patient and completely non-judgemental, which made a difficult situation far easier to deal with. It was a huge relief to be able to speak openly and get practical advice without feeling pressured or embarrassed. I would highly recommend StepChange to anyone who is struggling financially or unsure where to turn. Their support has given me clarity and peace of mind moving forward. Reviewed on: 28th May 2026

I seperated from my husband and ended up with some d...

I seperated from my husband and ended up with some debts thay I couldn't afford. I reached out to stepchnage who were super helpful and arranged breathing space for me with my creditors and then arranged a debt management plan which was a godsend as its meant I can pay people back but also pay my bills and support my kids. Reviewed on: 28th May 2026

Helping hands

Very helpful and caring they took my worry’s away they explained very thing about them and helped me go though everything with me Reviewed on: 28th May 2026

Efficient and professional advise

Since I got in touch with Step Change once I fell into financial difficulty, they have provided very efficient service and have been a great help in managing my financial affairs Reviewed on: 28th May 2026

I thoroughly recommend Stepchange.

I thoroughly recommend Stepchange. They are so friendly and helpful and it took away a lot of worry and anxiety to know they were dealing with my creditors for me. Having a Debt Management Plan means you can see a light at the end of the tunnel! Reviewed on: 28th May 2026

They have helped me a lot, they have helped me...

They have helped me a lot, they have helped me to sleep Reviewed on: 28th May 2026

No judgement here

StepChange turned a worrying, frightening experience into a doable solution with no guilt trips and no judgement. I have found their intervention very reassuring and I now rest easy at night. I thoroughly recommend them Reviewed on: 28th May 2026

First aid with debts.

Excellent company. They helped me a lot with my financial debts and I am very happy with their service. My rating is 11/10. Reviewed on: 28th May 2026

Quick Result

It’s a great service, it has helped me get all my debts paid off, all together at a more reasonable one payment! Reviewed on: 28th May 2026

It was vey helpful, and you took a load of pressure...

It was vey helpful, and you took a load of pressure from me thank you Reviewed on: 28th May 2026

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