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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

The staff are very friendly and helpful

The staff are very friendly and helpful Reviewed on: 27th May 2025

I felt like I didn't know which way to turn.

I felt like I didn't know which way to turn. After speaking to someone I felt more confident and the advice was great. I worked everything out and felt supported Reviewed on: 27th May 2025

excellent company to deal with.

StepChange was totally understanding and very helpful, and made what was a very difficult and stressfull time much easier to manage. They gave good advice and assistance to manage the problem. Although the issue is still ongoing we feel it is all under control and now manageable moving forward. Cant speak highly enough of them and their service. Reviewed on: 27th May 2025

A better life

StepChange really helped us and made our life more manageable whilst helping understand how to manage our finances better. Reviewed on: 27th May 2025

Stepchange were professional from the onset, I coul...

Stepchange were professional from the onset, I couldn’t be happier with the service they provide, slowly but surely they are helping me ease my debt burden, I can’t thank them enough, Andrew Reviewed on: 27th May 2025

Having a stressful time I found sc they taked me thr...

Having a stressful time I found sc they taked me through the process and resured me Reviewed on: 27th May 2025

Helped me when I was at my lowest point

Helped me when I was at my lowest point Reviewed on: 27th May 2025

My experience with you is being great

My experience with you is being great Reviewed on: 27th May 2025

StepChange 5 star

StepChange Debt Charity is an excellent service to use if you know your debts are spiralling out of control, and the threatening letters and phone calls are starting to come thick and fast. Make that step and contact these people by phone or online and they will help you manage things. I mostly did things online but also spoke to advisors twice and they were spot on. No judging, just advice and help to get you out of that dark place you've found yourself in. I now have a Debt Management Plan in place (DMP) and am able to make payments to all my creditors that I can afford to. There is light at the end of the tunnel and the people at this debt charity will help you there.. Reviewed on: 27th May 2025

Really helped me at a very stressful and hard time.

Really helped me at a very stressful and hard time.. Reviewed on: 27th May 2025

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