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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Life Changing.

Life Changing. Best decision ever. I'll be debt free Decber 2030. It'll be a nice Christmas. One single managable payment once a month. Stepchange does the rest. All interest and fees frozen. Reviewed on: 27th May 2025

The Step Change Team talk to you on your level.

The Step Change Team talk to you on your level. Follow the on line process, phone for help or advice. I would recommend them to anyone facing financial problems Reviewed on: 27th May 2025

Highly satisfied with the service

Highly satisfied with the service Reviewed on: 27th May 2025

Stepchange help me to make DMP and contact the credi...

Stepchange help me to make DMP and contact the creditors. Without Stepchange I probably cannot pay on time high rates loans. DMP was better choice, thank you for your support! Reviewed on: 27th May 2025

Amazing service

Following an extended period of ill health I ran into some financial difficulties. Step Change were amazing and helped me get on top of my debts.I'm so very grateful to them Reviewed on: 27th May 2025

Avoidance to confidence

Went from avoiding my debt to dealing with it in an affordable way Reviewed on: 27th May 2025

A great relief

Partly through debtors not paying their debts and partly through not being able to sell the business, we found ourselves in debt. After speaking to StepChange, I felt quite relieved that our problem could be resolved and StepChange would do all the communicating with our creditors. Reviewed on: 27th May 2025

Don't hesitate to contact Step change

After weeks of feeling overwhelmed by our debt I contacted Step Change, they were very helpful, answered any questions we had, and only a phone call away if you need to ask questions Now a year later, so pleased we contacted them Reviewed on: 27th May 2025

Peace of mind

I have had peace of mind ever since I have been with stepchange . Before I came to stepchange I was in depression and anxiety panic attacks bad ways . Thank you to stepchange. Reviewed on: 27th May 2025

My STEP Chance to recovery.

Dear friends. You could not have described my situation more precise than you have. " From overwhelmed,to on top of it ". Since Stepchange, debt, charity, Came to my rescue,i went from regular missing payments,to been up-to-date, with ALL monthly commitments. I went from losing respect from my closest to regular phone calls to see how I'm getting on. But most importantly , you have helped me to understand that you can make ends meet with very little if you have to. Your help gave me that chance. Thank you so much, Michael Georgiou Reviewed on: 27th May 2025

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