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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18644)

Don't hesitate to contact Step change

5
After weeks of feeling overwhelmed by our debt I contacted Step Change, they were very helpful, answered any questions we had, and only a phone call away if you need to ask questions Now a year later, so pleased we contacted them Reviewed on: 27th May 2025
Diane Jones's avatar
Diane Jones

Peace of mind

5
I have had peace of mind ever since I have been with stepchange . Before I came to stepchange I was in depression and anxiety panic attacks bad ways . Thank you to stepchange. Reviewed on: 27th May 2025
Shanaz P's avatar
Shanaz P

My STEP Chance to recovery.

5
Dear friends. You could not have described my situation more precise than you have. " From overwhelmed,to on top of it ". Since Stepchange, debt, charity, Came to my rescue,i went from regular missing payments,to been up-to-date, with ALL monthly commitments. I went from losing respect from my closest to regular phone calls to see how I'm getting on. But most importantly , you have helped me to understand that you can make ends meet with very little if you have to. Your help gave me that chance. Thank you so much, Michael Georgiou Reviewed on: 27th May 2025
michael georgiou's avatar
michael georgiou

its better to face up then ignore.

5
its better to face up then ignore. Please face up to it and do something. Its amzing how better you feel. Reviewed on: 27th May 2025
Matthew D's avatar
Matthew D

Debt relief and mental relief

5
From the start of my debt journey the representatives of stepchange have been superb. Knowledgeble, professional and empathetic. The online budgeting tool is brilliant and has helped to bring our debt down by paying Stepchange a monthly amount subsequent to which Stepchange organise payments with debtors. No more debt collection letters, demands or phone calls! Debt relief and mental relief. Reviewed on: 27th May 2025
Alan R's avatar
Alan R

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Stepchange; Simplicity function, Hard work & execution

5
Stepchange always made me feel as if eventually I could conquer my debt whereas before I thought I’d never be debt free. The DMP was straight forward to understand and they used simple calculations and approaches to develop my particular DMP Reviewed on: 27th May 2025
Russell F's avatar
Russell F

When you think all is lost talk to Stepchange

5
I lost my career after covid . I had a great standard of living . Then nothing ! Stepchange helped me through a very tough time and I have moved on now and am mentally in a much better place . Reviewed on: 27th May 2025
Rather not 's avatar
Rather not

Amazing results

5
Amazing service was so much in debt but Step Change were unbelieveable not judgemental patronising or in anyway negative. After a few weeks the calls stopped letters stopped. It has taken 5 years but what an amazing feeling 2 months left and totaly debt free. Thank you to all the wonderful staff we spoke to for your help. Reviewed on: 27th May 2025
Thank you from Julie's avatar
Thank you from Julie

Very good customer service and a great online platfo...

5
Very good customer service and a great online platform to track everything. Reviewed on: 27th May 2025
Ryan C's avatar
Ryan C

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