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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

A light at the end of the tunnel

When I first contacted Stepchange I was extremely worried about the credit card debt I owed, and I had been recently bereaved. The information I was given enabled me to choose the best way of recovering from a bleak situation. I didn’t feel that I was being judged and the staff showed patience and understanding, helping me through the various stages of setting up my debt recovery plan. Reviewed on: 27th May 2025

I was in a very poor situation .

I was in a very poor situation . Stepchange allowed me to have a normal life free of worry. I am very gratefull. Reviewed on: 27th May 2025

Getting life back on track

Helped relieve stress, make life manageable and able to live again Reviewed on: 27th May 2025

Expert advice very clear explanation in ways to mana...

Expert advice very clear explanation in ways to manage your problems Reviewed on: 27th May 2025

Very helpful and sympathetic staff

Very helpful and sympathetic staff Reviewed on: 27th May 2025

From despair to hope

The hardest part is asking for help .You feel as if you have let yourself down as well as everyone else . You feel as if nobody can help & you don't know who to turn to . When I was given the number for StepChange , it took a while to pluck up courage to dial the number. I expected to be judged , told I was a failure . But how wrong was I . It became clear in a few seconds that the person on the other end of the phone wanted to help . It was the best phone call I have ever made . Don't give up , make that call Reviewed on: 27th May 2025

Help when I thought there was nowhere to turn

I was stressed, had nowhere else to turn to and they helped me with everything. Reviewed on: 27th May 2025

Nice and easy to access it has me peace...

Nice and easy to access it has given me peace of mind Reviewed on: 27th May 2025

i dont know where i would be without stepchange.

i dont know where i would be without stepchange. all the stress and worry. ive had an awful time as my daughter passed away. Reviewed on: 27th May 2025

They were really helpful and quick in what they do

They were really helpful and quick in what they do Reviewed on: 27th May 2025

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