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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

So grateful for StepChange!

My experience with Stepchange has been amazing! from the first point of contact the process has been straightforward and very helpful, taking so much stress off of me! I would definitely recommend stepchange to anyone needing support with their debt concerns. Reviewed on: 27th May 2025

StepChange have been a massive help.

StepChange have been a massive help. Easy to deal with and handled my finances and debt with care. Reviewed on: 27th May 2025

Always there to help with the best advice

Always there to help with the best advice Reviewed on: 27th May 2025

Total relief

Within minutes of speaking to an advisor the almost unbearable pressure gradually lifted and the gnawring anxiety dissipated. The feeling at last that there was a light at the end of the tunnel of darkness. Reviewed on: 27th May 2025

My experience was very easy,sympathetic and helpful...

My experience was very easy,sympathetic and helpful staff. Reviewed on: 27th May 2025

Happy to be nearly debt free

I am so happy to be nearly debt free I can start living my life again worry free Thankyou step change so much for all your help I won’t be getting into debt again I promise that Thankyou and I will always recommend people to come to you if they need debt help Thankyou Reviewed on: 27th May 2025

Light at the end of the tunnel.

I would like to say step change really help me out under difficult circumstances they are very understanding and very helpful and friendly I would recommend step change to anyone who is struggling with debts. Reviewed on: 27th May 2025

Straight forward practical advice

Step change publication and web platform are straight forward and work.The staff you contact are excellent and are very knowledgeable in their field of expertise. With solid practical advice. Reviewed on: 27th May 2025

Staff are incredibly helpful & compassionate.

Staff are incredibly helpful & compassionate. Very knowledgeable and kind. Reviewed on: 27th May 2025

I was very nervous and embarrassed about speaking to...

I was very nervous and embarrassed about speaking to anyone about my debt. It has been the best thing I have done getting in touch with Stepchange. They did all the hard work and I am now paying back debt I thought I couldn’t in one payment. It has lifted the stress of owing money and burying my head in the sand. Reviewed on: 27th May 2025

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