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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Really helpful.

Really helpful. From start and continuing to be Reviewed on: 26th May 2025

Was struggling with money and the cost of living.

Was struggling with money and the cost of living. Step change helped me out of a dark place and I don't need to worry so much, very compassionate people who understand Reviewed on: 26th May 2025

There great always so helpfull and have time to speak

There great always so helpfull and have time to speak Reviewed on: 26th May 2025

It was stressful time as I lost my house, my job I w...

It was stressful time as I lost my house, my job I was left with loans and credit cards payments. Step changes helped and it is helping still to get me through the financial crisis thank you Reviewed on: 26th May 2025

I had sleepless nights, Helped me to sort out my Deb...

I had sleepless nights, Helped me to sort out my Debts, Reviewed on: 26th May 2025

Life Changer

Stepchange has been very helpful and understanding the whole way through. I can't thank them enough. Staff has always been very easy to speak with. Reviewed on: 26th May 2025

Great help fantastic people

These people really helped me emensly I was so burried under all the stress & worry, thanks to you guys I can sleep a lot easier now knowing that there is help out there for people with money problems can’t thankyou all enough made my life a lot easier thankyou so much!! I will definitely recommend to others Reviewed on: 26th May 2025

Call cuts out when in the queue, you have to start a...

Call cuts out when in the queue, you have to start again; if your considering an NVA, make sure you get All the relevant information - i.e. All household income to be included. Reviewed on: 26th May 2025

Superb company no judgmental.

Superb company no judgmental. Helped me get straight highly recommend Reviewed on: 26th May 2025

Have been able to regulate my finances.

Have been able to regulate my finances. Dealing with my debtors. Relieving me of that stress. They stand as middlemen for me. Not to worry about the creditors as long as I pay the amount Step One worked for me. They are doing this very effectively. Their customer service is very good. They handle your case with very much understanding. Suggests reasonable means you can deal with your situation. They are indeed very helpful. Their job really allows you to manage your finances in a more meaningful manner. Very reliable; StepOne. GREAT. Reviewed on: 26th May 2025

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