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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

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4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Without the support of Step Change I don’t think I c...

Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Hard work to get it all set up initially

Hard work to get it all set up initially Reviewed on: 28th May 2026

Over 15 years been a great journey lowering my debt...

Over 15 years been a great journey lowering my debt year after year .Always there when i need you thank you so much .Another 5 years il be debt free. Reviewed on: 28th May 2026

Great that I came to know about StepChange when I wa...

Great that I came to know about StepChange when I was going through financial difficulties. Staff were kind, understanding, polite and supportive in real time, reducing the stress by 90% I would say. Reviewed on: 28th May 2026

Great service.

Great service.................. Great service. Reviewed on: 28th May 2026

Highly recommended.

Very professional, and make everything much less stressful. Highly recommend. Reviewed on: 28th May 2026

Gave me piece of mind with financial help, made it e...

Gave me piece of mind with financial help, made it easy to get debts in one place. Easy ti use website and when I couldnt pay 1 month due to illness, they were brilliant and have never made me feel bad Reviewed on: 28th May 2026

Excellent experience. None judgemental assessment

Excellent experience.The best service and supports I have ever received. Non judgmental assessment. Reviewed on: 28th May 2026

Very convenient and helpful.

Very convenient and helpful. Free of charge but customer aervice os excellent Reviewed on: 28th May 2026

Everything went well and I’m happy.

Everything went well and I’m happy.i already recommended a friend and will be sharing my experience to anyone who have the same situations. Reviewed on: 28th May 2026

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