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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

A great service.

They have helped me in a massive way, I felt helpless, and instead of buring my head, I got in touch. I spoke with a lovely lady who wasn't judging me and went through everything with me. I can't thank step change enough. Reviewed on: 2nd May 2024

Step change has helped me from drowning in my debt t...

Step change has helped me from drowning in my debt to managing it and being able to swim with my head above water. I’m still in debt but it’s manageable. Reviewed on: 2nd May 2024

Stepchange are a excellent service

Stepchange are a excellent service Reviewed on: 2nd May 2024

I found them very helpful and understanding of my si...

I found them very helpful and understanding of my situation. I didn’t feel judged. My anxiety over my debts started to reduce, once I contacted them. Wish I’d done it sooner. Reviewed on: 2nd May 2024

So helpful.

They where so helpful when I needed help at the worst time of my life with debt. The help they gave was easy to understand and got everything sorted in place for me , they where fantastic. Reviewed on: 2nd May 2024

I'm not too good at speaking over the phone and step...

I'm not too good at speaking over the phone and stepchange done all the work for me online. I can now sleep at night without worrying about my debts. Excellent service, thankyou so much for helping me Reviewed on: 2nd May 2024

I’ve had great dealings with this company and the ar...

I’ve had great dealings with this company and the are very considerate really looked after me-I would recommend them anytime excellent is the word for it Reviewed on: 2nd May 2024

Very helpful people

Very helpful people, quick to respond and excellent service Reviewed on: 2nd May 2024

I was in a bad position and they helped me turn thin...

I was in a bad position and they helped me turn things around Reviewed on: 2nd May 2024

reliable

when i in trouble with my debt step change help me to consolidate my debt and i move on with my life Reviewed on: 2nd May 2024

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