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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Took a lot of stress and worrry from my situation...

Took a lot of stress and worrry from my situation Reviewed on: 26th May 2025

From when I set my debt management plan up the staff...

From when I set my debt management plan up the staff were very helpful and not judgemental and I got peace of mind that help put me back in control Reviewed on: 26th May 2025

Overwhelming relief when they helped sort all our de...

Overwhelming relief when they helped sort all our debts out. Very easy to use online and incredibly helpful to speak to over the phone. Reviewed on: 26th May 2025

Non judgmental Life Savers

Non judgmental. Compassionate. Understanding. Quick to respond and professional. Life savers. Recommended. Reviewed on: 26th May 2025

They are very understanding.

They are very understanding. They help me a lot Reviewed on: 26th May 2025

Great Company

I have been with Stepchange for some years now and they are very supportive and good. Reviewed on: 26th May 2025

I am really grateful for your help and support.

I am really grateful for your help and support. Reviewed on: 25th May 2025

been excellent.

been excellent. Never had a problem and very shortly I will be debt free. Reviewed on: 25th May 2025

I was a victim of a scam

I was a victim of a scam and lost all my money including pensions, savings etc. Without the help of StepChange I would not be here. Reviewed on: 25th May 2025

extremely helpful

I have always found them extremely helpful and ready to listen and advise. Reviewed on: 25th May 2025

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