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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange helped me out of drowning debt.

After years of trying to keep up with debts I was finally informed that I had options. Step changed helped me clear all of my debt and saved me from getting any deeper. Everyone I spoke to was really helpful and understanding making me feel so much better about the situation I was in. I am so grateful for their help Reviewed on: 25th May 2025

The debt was overwhelming.

The debt was overwhelming, Stepchange have put it all into perspective and allowed me to sleep again at night fab service and given me back peace of mind Reviewed on: 25th May 2025

Brilliant service from the start, they were reassuri...

Brilliant service from the start, they were reassuring, sympathetic and completely non-judgemental. Finally I can see a light at the end of the tunnel. I am kept up to date with how things are progressing with my creditors. Reviewed on: 25th May 2025

Such a weight from my shoulders, I wake up happy...

Such a weight from my shoulders, I wake up happy Reviewed on: 25th May 2025

StepChange were non judgmental and made us feel like...

StepChange were non judgmental and made us feel like we weren’t alone. They have lifted a huge weight from our shoulders and set us in the right direction to paying off our debts. Reviewed on: 25th May 2025

My experience with step change has been very positiv...

My experience with step change has been very positive always been able to answer my questions and help in every way Reviewed on: 25th May 2025

from the start Step change listened, offered alterna...

from the start Step change listened, offered alternatives amd wanted to help things work for me, now I will be debt free in 18 months with every penny repaid, something we could not have done without them. Totally recommended to anyone struggling! Reviewed on: 25th May 2025

Changed my life and put me in control

Changed my life and put me in control Reviewed on: 25th May 2025

Saved My life .

Saved My life .literally I was so down and depressed about my debt .step change were understanding.. patient..put me at ease . Amazing Reviewed on: 25th May 2025

Thank you very much you saved my life

Thank you very much you saved my life Reviewed on: 25th May 2025

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