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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Exellent 5***** service

Helped me through darkest period of my life great team i was highly stressed as lost buisness due to covid many thanks ,now re building Reviewed on: 25th May 2025

Stepchange have been a wonderful help and support ti...

Stepchange have been a wonderful help and support time with my debt difficulties for a long time. They are totally non judgemental and always their very best to reassure you. Reviewed on: 25th May 2025

Easy to use service and finally made me get control...

Easy to use service and finally made me get control over my debt and finances Reviewed on: 25th May 2025

Excellent service

Excellent help & advice at a difficult time to help ease our financial problems.I would recommend stepchange to everyone Reviewed on: 25th May 2025

I was going through a difficult time but the process...

I was going through a difficult time but the process was made easier by Stepchange advisors. Reviewed on: 25th May 2025

I wish I had contacted Stepchange sooner

Really didn’t know what to do, lots of credit card debt. Spoke to Stepchange and there is no judgement just lots of help and advice. Given options. You are encouraged to take everything into account, even things that you perhaps don’t think of, but they do. You get regular statements so you know how you’re progressing. I find they are available by phone to speak to someone, an actual person, if I have a query. I’m now managing both my money and my life with so much less stress. I honestly wish I had taken this step sooner but I didn’t. Reviewed on: 25th May 2025

StepChange are really the best.

I have been with StepChange Debt Management for a few years now - since I lost my job during the Corona Virus. My management was guided by specialist helpers, who were special to me - wonderful people, those who guided me throughout the process. I am indebted to those who helped me on the way. Reviewed on: 25th May 2025

Excellent company

I was embarrassed to be phoning step change but due to change in circumstances, I had no choice. I was made to feel so at ease and wasn't judged at all , each time I've phoned I've had a lovely friendly person at the end of my call, I m nearly clear now , took ten years but I've struggled though it with excellent help and advice Reviewed on: 25th May 2025

I am so grateful to Stepchange.

I am so grateful to Stepchange. I have less than a year to go now but when I started I didn’t know how to get myself out of this situation. Thank you so much. Reviewed on: 25th May 2025

Great charity, I am very grateful for the support pr...

Great charity, I am very grateful for the support provided to me Reviewed on: 25th May 2025

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