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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16135 reviews)

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4.95

Based on 16,135 reviews, last reviewed 7th May 2026

68250% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Thank you Overall, my experience with StepChange has been positive. I found the service helpful, supportive, and friendly during a very stressful time, and I am... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16135)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

About 4-5 years ago I was petrified I had credit car...

About 4-5 years ago I was petrified I had credit cards and store cards and built up dept, if it wasn’t for Step change I really don’t know what I would have done,it affected my mental health badly Reviewed on: 6th May 2026

Dedicated team who will listen to your money problem...

Dedicated team who will listen to your money problem and assist without hesitation.Ecellent work. Reviewed on: 6th May 2026

Excellent service

Excellent service and very quick to response to any queries. Reviewed on: 6th May 2026

Having being put in a situation.

Having being put in a situation. I spent months worrying how I was gonna keep a roof over mine and my kids head. Until I contacted stepchange who helped me arrange a repayment plan and allow me to sleep at night again. Reviewed on: 6th May 2026

StepChange were so understanding and professional in...

StepChange were so understanding and professional in dealing with such an awful personal experience. They explained in detail so much and were so helpful Reviewed on: 6th May 2026

When I’ve had an issue the service has been brillian...

When I’ve had an issue the service has been brilliant and I’m feeling more positive about my current situation. Reviewed on: 6th May 2026

Good customer services and very helpful

Good customer services and very helpful Reviewed on: 6th May 2026

From serious stress to a mountain of wait lifted fro...

From serious stress to a mountain of wait lifted from your shoulders. People who care give solid advice and help. we can actually see light at the end of the tunnel. Reviewed on: 6th May 2026

Stepchange saved my life.

Stepchange changed my life when I was desperate with all my debts from overspending. They contacted all the companies and agreed a monthly payment. I am close now to being debt free and I have been able to have s good life. Do not hesitate to contact them as they are never judgmental and only want to help. Reviewed on: 6th May 2026

Excellent customer service and help

Staff are always understanding and friendly and do not make you feel like a failure Reviewed on: 6th May 2026

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