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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange intervention helped me to take pressure o...

Stepchange intervention helped me to take pressure off from my creditors Reviewed on: 28th May 2026

Very easy to talk to.

Very easy to talk to. They are friendly & knowledgeable, non judgmental and on your side. Reviewed on: 28th May 2026

Friendly and non judgmental at what was a very diffi...

Friendly and non judgmental at what was a very difficult time of my life. I initially completed everything online which does take time but once done it is very easy to update. Reviewed on: 28th May 2026

Debt Advice

epChange provided me with support during a very difficult time. The advice was clear, honest, and completely non-judgemental from start to finish. They took the time to explain all of my options carefully and helped me feel much more in control of my finances. Reviewed on: 28th May 2026

StepChange helped me

StepChange helped me when I thought I had no where else to go and from 1st contact they were very professional and understanding and never once judged me, if you are in financial difficulties don't hesitate to contact StepChange they will help you sort out any financial issues and help you move on with your life and all for free. Reviewed on: 28th May 2026

Struggling with debt and struggling to put into word...

Struggling with debt and struggling to put into words how to tell creditors my trouble and stop change did it all for me Reviewed on: 28th May 2026

A bright light in a very dark world of spiraling debt

The team at Stepchange have been incredibly supportive at a really rough time. Giving clear, non-judgmental, guidance. I actually get some sleep now, instead of worrying how to rob Peter to pay Paul. Reviewed on: 28th May 2026

The staff is very friendly and helpful keeping me up...

The staff is very friendly and helpful keeping me update about my account Reviewed on: 28th May 2026

I was drowning in debt, I didn’t know where to begin.

I was drowning in debt, I didn’t know where to begin. Step change was recommended to me by my bank, am glad I took their advice. I am now paying the amount I can afford every month. And whilst my credit rating has gone down, I believe I will bring back up again Reviewed on: 28th May 2026

Customer & Solution Focused

I have always been listed too as an individual, and have been always supported. Reviewed on: 28th May 2026

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