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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service

Excellent process very easy, could not be more helpful to explain everything to me. Reviewed on: 28th May 2026

When mental health causes financial crisis

After my wife fell ill due to Parkinson’s medication, she suffered a mental health crisis and we got into severe debt over £60kwhen I became aware of what was happening I was signposted to Step Change and with their help I have been able to get my debt down to a manageable level. Reviewed on: 28th May 2026

Excellent people.

Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026

Always very professional and empathetic.

Always very professional and empathetic.You don’t feel like you’re being judged .Took my health situation into consideration Reviewed on: 28th May 2026

A fantastic company,, life changing advice,

A fantastic company,, great customer service, helpful, friendly, empathetic. Stepchange has been an absolute rock to me during an extremely difficult and stressful time. i would highly recommend them to anyone who finds themselves in financial distress, Stepchange really can change your life. Reviewed on: 28th May 2026

The staff are always there for you if needed.

The staff are always there for you if needed. They are very understanding and caring. Reviewed on: 28th May 2026

Life changing.

Life changing. Help me manage a problem that was a deep burden to me. Reviewed on: 28th May 2026

The service is effective and efficient along with th...

The service is effective and efficient along with the staff getting things done. Reviewed on: 28th May 2026

Fantastic stress free great team

Fantastic stress free great team Reviewed on: 28th May 2026

Great debt advice and debt help, step change has hon...

Great debt advice and debt help, step change has honestly changed my life Reviewed on: 28th May 2026

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