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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

I was in a very bad place financially and mentally b...

I was in a very bad place financially and mentally but thanks to Stepchange my life has completely turned around. I am now financially in a great position.,which enabled me to get married without worry about money, I also now have a good credit score. I think without Stepchange my life would have eventually become almost impossible but now I am loving life , embarrassing every day. Reviewed on: 2nd May 2024

Amazing service

Amazing to be able to sleep at night, Application was easy and feedback was quick and informative, dashboard is simple to use and allows me to check on my debts or make changes. Reviewed on: 2nd May 2024

Stepchange has really helped me get my debts down.

Stepchange has really helped me get my debts down. I owed £16,000 now i only owe £4,000 and they are very understanding Reviewed on: 2nd May 2024

If you need help do not hesitate and get in touch wi...

If you need help do not hesitate and get in touch with StepChange, they walk you through all your options, you get that big weight of your shoulders Reviewed on: 2nd May 2024

Very friendly and most important they helped me with...

Very friendly and most important they helped me with my debts in 1simple payment. Definitely recommend Reviewed on: 2nd May 2024

Guardian angels in a time of desperation.

Guardian angels in a time of desperation. Fabulous service, caring staff, they dealt with everything and I’m now on the path to being debt free. Reviewed on: 2nd May 2024

A fantastic company to deal with.

A fantastic company to deal with. Turned a nightmare situation in to a managable calm, fantastic advice and ease of worries. Continual information shared, Reviewed on: 2nd May 2024

Fantastic service

Always helpful and understanding. Great support and very informative. Fantastic customer service. Reviewed on: 2nd May 2024

Incredible service, life changing.

I had my life back and severe depression began to ease within months, after they took control and supported me with a debt management plan, and wrote to my creditors, it is an amazing service, and has probably saved many lives, or at the very least helped people like myself to get my life back. Reviewed on: 2nd May 2024

They ease the burden of debt with great help.

They ease the burden of debt with great help. Good communication throughout.Always ready to help Reviewed on: 2nd May 2024

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