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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Hassle free straight forward advice given by friendl...

Hassle free straight forward advice given by friendly staff. Would recommend your service. Reviewed on: 25th May 2025

Breathe again

After my marriage ended my biggest worry was the £8.500 dept I was left to pay and sort out with only my basic pension to live on. So after seeing an advert I contacted deptfree direct. They were extremely helpful and made no judgement. I was offered a payment plan within my budget. The phone calls an letters from creditors stopped immediately. I could breathe again. All thanks to deptfree direct. Reviewed on: 25th May 2025

Engaging with step change is the best decision I mad...

Engaging with step change is the best decision I made to finally address my debts. They were clear with all choices available and the impact this would have on myself so I could choose the best option. They then fully liaised with the companies to set this up and agree it, I just pay them one sum each month and they sort the rest. Regular reviews of my finances mean that this payment can be adjusted to be affordable. Thank you. Reviewed on: 25th May 2025

Friendly staff, very helpful, especially when you we...

Friendly staff, very helpful, especially when you were calling customer service, you do not have the wait long time. Reviewed on: 25th May 2025

Wonderful stress free service

Been using Stepchange for several years now to manage my finances. It was easy to set up and stress free and I’ve since paid back thousands to my debtors and one day will eventually be far better off Reviewed on: 25th May 2025

I have had a Debt Management Plan for many years and...

I have had a Debt Management Plan for many years and is now coming to an end. Ìt has been fantastic for me, it took away all the stress of wallowing in debt. It's free and the staff are so helpful. Reviewed on: 25th May 2025

Its such a relief to be able to break my debt all do...

Its such a relief to be able to break my debt all down to a managable rate thanks but im still getting letters from the banks jus ignore them is it Reviewed on: 25th May 2025

Debt Management.

I have been with Stepchange for a number of years now and when I first got in touch with them I was worried sick about not being able to cope with the debt I had. They helped me sort out my finances with the companies I owed money to and arranged a Debt Management Plan for me. They certainly made my life better and were not judgemental in the way they dealt with me. I would certainly recommend anyone who finds themselves with debt problems to get in touch. Professional, friendly staff are only a phone call away. Reviewed on: 25th May 2025

Just as I thought there was no help!!

Just as I thought there was no help for me… I was put in touch with Step change and they have helped me keep my head up high and sort out repayments with my debtors that are affordable for me. Reviewed on: 25th May 2025

I am able to breathe again!!!

Stepchange work fast and handle all the paperwork. Saved me peace of mind and I am able to breathe again! Reviewed on: 25th May 2025

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