Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Changed my life in a phone call.

Changed my life in a phone call. I had the weight of the world on my shoulders worrying about debt. They gave me a better perspective. Reviewed on: 2nd May 2024

Professional, helpful and NOT judgemental !

They have been very professional, not judgemental, and have helped me get my finances back on track . I was in a real bind and had got myself into some serious debt but Stepchange helped me get my finances in order, I now pay an affordable amount every month. Reviewed on: 2nd May 2024

Great service

I feel like a weight has been lifted off my shoulders! They helped me create a monthly budget and a single payment towards my credit cards and loans. They contact the creditors for you and you can manage your plan online. Customer service is great and they respond quickly to any queries. All for free! Reviewed on: 2nd May 2024

Basically changed my life.

Basically changed my life. I was struggling with credit card debts that had spiralled out of control and I could not manage. Step Change were professional and caring and understanding, they did not judge. Reviewed on: 2nd May 2024

Brilliant service

Using this service has lifted a huge weight from my shoulders. There is no stigma attached to using the service and all correspondence is either online or via email. Reviewed on: 2nd May 2024

My stress has been taken away

My first communication with Stepchange was through a form, but I was contacted almost immediately. The team are amazing and the reassurance they give is comforting. Reviewed on: 2nd May 2024

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

Step change are very empathetic towards helping.

Step change are very empathetic towards helping, they are non judgemental, very patient, and give great advice. All customers should be treated this way. Very Good. Reviewed on: 2nd May 2024

Stepchange closed my case and returned money which I...

Stepchange closed my case and returned money which I had overpaid but still had debtors chasing me afterwards as the balances were not fully settled. However, very reliable and got me out of a lot of trouble. Really they are a life line. Reviewed on: 2nd May 2024

Best support ever

Help was there at the time of need amazing service Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22305 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt solutions
from Back2Credit 4.91 from 1898 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub