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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I found them very helpful when I was in a stress sit...

I found them very helpful when I was in a stress situation. They talked me through the process and helped me feel at ease and confident. It’s continually on your mind and is always a worry but thankfully Stepchange has eased that pressure. Reviewed on: 25th May 2025

Perfectly simple to work through and you're cared for!

I sorted my mums debt put for her via Stepchange. I was talked through her budget which was completed quickly and I was prompted when I wasn't sure about something and that relieved a lot of my mums anxiety knowing that they were helpful and the hard part was already done. Once we'd given the creditor details we were then told what her repayments would be to each account she owed on. It was really that quickly!!! The repayments were more than manageable and the yearly reviews were done by me each time, which only took another few minutes to update her budget. What more can I say, don't fret about your debt, the first step is making that phone call, you won't be judged and you'll be wondering why you didn't do it sooner!!! Reviewed on: 25th May 2025

Staff very helpful and always understanding.

Staff very helpful and always understanding. Reviewed on: 25th May 2025

Staff are very pleasant and understanding off your n...

Staff are very pleasant and understanding off your needs Reviewed on: 25th May 2025

Lifted the weight off my shoulders

I was at my whits end, anxious and depressed about my debts, I spoke to Step Change and went through everything with me, sorted out an affordable monthly repayment schedule and took all the pressure off. I now have learnt to live within my means while chipping away my debt. Reviewed on: 25th May 2025

The saviours

I was in a really bad situation due to health and step change have helped me get out of a mess!I they have helped me so much they are super! Reviewed on: 25th May 2025

Death of the love of your life.

From the time I realised I had made many mistakes after my Husbands sudden death at 48. I found him dead after putting a fence up together it was a heart attack, I was diagnosed with PTSD as I did CPR to no avail. I now think there are safe guards in place. Decisions I made were random not thought of, just random! Step change has honestly saved my life as I had a failed suicide attempt, they have given me my life back! Reviewed on: 25th May 2025

Amazing people!

I suffer from anxiety, I hate talking on the phone about my problems, however the team at Step Change are wonderful, and fully understand, and have been amazing with me. Reviewed on: 25th May 2025

best decision I ever made

Absolutely best decision I ever made, helped me stop burying my head in the sand and deal with the problem head on. Reviewed on: 25th May 2025

Peace of mind with step change when I was over...

I got peace of mind with step change when I was overwhelmed not knowing how I’d cope they are a tremendous help Reviewed on: 25th May 2025

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