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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They provided a great service and relieved a lot of...

They provided a great service and relieved a lot of stress! Reviewed on: 24th May 2025

Step change customer service are polite, helpful, fr...

Step change customer service are polite, helpful, friendly and efficient. Reviewed on: 24th May 2025

Excellent A** Service

Excellent. I received all the help needed to sort my bills out. Customer service were polite and took the time to listen and help. Reviewed on: 24th May 2025

StepChange helped me organise my debts each month I...

StepChange helped me organise my debts each month I can see how much I actually owe , and I’m very grateful to them for helping to get debt free , I’m half way their now . Reviewed on: 24th May 2025

I like that you helped me thorough difficult times a...

I like that you helped me thorough difficult times annd make me understand what i did wrong. It made my life a lot easier and helped me to go through this difficult time of my life and now i can look more helpful into the future. Reviewed on: 24th May 2025

Brilliant charity .

Extremely kind , helpful advisors , non judgmental and reassuring. Reviewed on: 24th May 2025

Light at the end of the tunnel!

I couldn’t escape paying the minimum payments on cards & credit accounts & never clearing any of my debts. It was getting to the point where I was struggling to even pay that. I was constantly worried about making payments & it was overwhelming. In desperation, after seeing Martin Lewis mention Stepchange I nervously contacted them. I shouldn’t have worried because the person, I spoke to was kind, passed no judgement but listened & suggested a DMP was the way forward. After completing a budget form & working out what I could repay they contacted my creditors to halt interest & work out a plan with them. I’d never have cleared any of these debts on my own. I’m eternally grateful that now my debts are virtually cleared & I can see a debt free future ahead. Reviewed on: 24th May 2025

I was in a world if bother with debt and burying my...

I was in a world if bother with debt and burying my head in the sand and just wracking up more and more. I got to a point where I didn't know what to do as I couldn't afford the repayments and my living costs. The payments I was making were only clearing that months interest. I came across Stepchange and plucked up the courage to call them. I was expecting to be judged amd made to feel silly for the situation I'd got myself in. I couldn't have been more wrong. Unfortunately the name of the person I spoke to escapes me, but he was so empathetic and understanding of my situation. He explained everything and supported me putting an affordable repayment plan in place. It's the best financial decision I have made in years speaking to Stepchange. Less than 9 months on and I've cleared £6000 of my debt and the interest on all but one of Mt debts has been frozen. For the first time in years I'm making progress with getting myself out of the mess I find myself in. I would highly recommend that if you're struggling with debt, to speak to stepchange. They will help you. Reviewed on: 24th May 2025

Step change has been a great help to me as a single...

Step change has been a great help to me as a single parent in managing my finances over more than 10 years. Reviewed on: 24th May 2025

Debt Helper StepChange

I anyone find themselves trapped in a vicious cycle of debt I would strongly advise them to approach StepChange Debt Charity. I had become hopeless after my circumstances changed drastically and I fell into debt. With StepChange I have managed to free myself from debt earlier tha was anticipated Reviewed on: 24th May 2025

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