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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

I was struggling a lot before I got in touch with St...

I was struggling a lot before I got in touch with Stepchange. From the very start everyone I spoke to was very friendly and put me at ease, at last I could see a solution. Never once did I feel judged Reviewed on: 2nd May 2024

Very helpful and and professional staff.

Very helpful and and professional staff.Genuinely trained to help people in need. Reviewed on: 2nd May 2024

One payment instead of 4 is so much easier.

One payment instead of 4 is so much easier. They only ask for money you have spare to pay off your debts. Reviewed on: 2nd May 2024

Changed My Life

StepChange changed my life,i am no longer constantly worrying about debt, they sorted out an affordable monthly payment for me, and i see my debt going down now, everyone i have ever spoken to there has been lovely, i could not recommend them enough, they gave me my life back. Reviewed on: 2nd May 2024

Very professional non judgemental organisation.

Very professional non judgemental organisation. Who understand individuals situation and look for the best resolve. Reviewed on: 2nd May 2024

I am very grateful for all the help that Stepchange...

I am very grateful for all the help that Stepchange is giving me Thankyou my debt is a weight off my mind now I can be helped Reviewed on: 2nd May 2024

Step Change saved my life.

Step Change saved my life. I couldn't see a way forward in coping with my debt. Then I rang Step Change and they took away the stress that was making me mentally ill. They organised my finances, got in touch with who I owed money to and arranged a manageable repayment plan. They never made me feel bad about being in a financial mess. They were kind, considerate and professional. I was suicidal with the stress, and they literally saved my life. Fantastic service. Would recommend whole heartedly. Reviewed on: 2nd May 2024

I honestly couldn’t be more thankful for how much St...

I honestly couldn’t be more thankful for how much StepChange has changed my life. The DMP has meant I am now 100% debt free and has helped me regain my life back - literally. I had few options for support available to me due to earning a reasonable salary even though my monthly debt repayments meant I was left with too little, but with the support they gave me it meant I was able to make one payment each month based on my budget, also taking into account health issues. Stepchange enabled me to build a healthy spending routine within my means and I am now more than confident that I will never fall into debt through my own choices again. Whenever I had questions or concerns the customer service was fantastic, staff are understanding and informative. If anybody is considering this - Do it! Call them and talk to them and have faith that things can get better and that there is help even when you don’t think you may qualify for it. Best decision I ever made. Thank you StepChange for the amazing work you do and the difference you make - when I say I wouldn’t be where I am today that’s down to you guys. Reviewed on: 2nd May 2024

STEPCHANGE HAVE BEEN SO HELPFUL

STEPCHANGE HAVE BEEN SO HELPFUL OVER TIME TO ASSIST ME TO UNDERSTAND MY FINANCIAL SITUATION AND ONGOING Reviewed on: 2nd May 2024

Professional advice for people who are struggling fi...

Professional advice for people who are struggling financially. Reviewed on: 2nd May 2024

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