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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18586 reviews)

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4.92

Based on 18,586 reviews, last reviewed 8th Jun 2026

185750% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn't know where to turn trying differnt sites th... I didn't know where to turn trying differnt sites then was told of step change easiest and cheapest way every where else were wanting thousands on top... Read more Reviewed on: 8th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18586)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I was heavily in debt and was told about StepChange.

I was heavily in debt and was told about StepChange. I contacted them and was given clear and straightforward advice by their excellent customer service staff. I am now well on my way to becoming debt free. I would recommend StepChange without hesitation. Reviewed on: 27th May 2026

Professional, kind, non-judgmental and supportive.

Professional, kind, non-judgmental and supportive. Everyone you speak to and every aspect of the service is supportive and constructive. Exactly what is needed when in a stressful situation like trying to solve your financial problems. Reviewed on: 27th May 2026

I had sleepless nights worrying about our debts.

I had sleepless nights worrying about our debts. I spoke to step change and after discussing our options and weight lifted. The betters letters stopped and a DMP was set up. All interest charges stopped and we started paying a monthly affordable payment lan. This is reviewed annually and adjusted accordingly Reviewed on: 27th May 2026

I don't know where I would be without Step...

I don't know where I would be right now without Step change. I've been on a Debt Management Plan with them for a few years now, before you judge- several circumstances contributed to me finding myself in a position where I was literally drowning in debt. Step change were the lifeline I didn't know I needed, they have helped me immensely and I know I will eventually pay back all I have borrowed with their support. I have spoken with their agents on many occasions and have always come off a call feeling respected, understood and supported. Reviewed on: 27th May 2026

Supportive

I was in so much dept step change helped me and have me confidence again to carry on Reviewed on: 27th May 2026

Willing to listen

Very helpful and understandingWilling to listen and understand Reviewed on: 27th May 2026

Very efficient and great customer service

Very efficient and great customer service Reviewed on: 27th May 2026

.Excellent Service !!!

Just one phone call to Step Change and they explained all my options to me thoroughly and dealt with everything on my behalf and after that one phone call I cannot explain how all the worry and the relief of my situation was just taken away, they are always there at the end of the phone to help and provide the best advise. Just wished I made the call sooner!!! Thank you for everything. Reviewed on: 27th May 2026

I wasn’t in a good place but after talking to Stepch...

I wasn’t in a good place but after talking to Stepchange they were patient and went through all options with me. I am now in a good place. Reviewed on: 27th May 2026

Lifesavers

Since first reaching out to stepchange, they have been AMAZING. Really supported me and taken so much pressure off me. I felt like I was drowning with my debt but through their support they have relieved this and I can finally see the light and a day in the not to distance future I will be debt free. Also with the service being free is incredible. You could not get better even if you payed. This charity really does change peoples lives Reviewed on: 27th May 2026

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