Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

View other StepChange products

4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Been great all through the up and down of the...

Been great all through the up and down of the process Reviewed on: 28th May 2026

Stepchange have taken away some of my worries.

Stepchange have taken away some of my worries. Easy to complete the online forms and a prompt reply. I can keep up to date with my account by logging in to my stepchange account. Reviewed on: 28th May 2026

Excellent support from the word go

Excellent support from the first moment I spoke to them. If your worrying just call, you will feel better afterwards Reviewed on: 28th May 2026

Excellent understanding of difficult situations and...

Excellent understanding of difficult situations and very knowledgeable on different ways to help. Reviewed on: 28th May 2026

Caring experts ready to listen.

Caring experts ready to listen without judgement. Made a very difficult time a little easier! Reviewed on: 28th May 2026

They have helped me managed my debt and have shown m...

They have helped me managed my debt and have shown me a way to pay my debts off that sticks within my budget. Reviewed on: 28th May 2026

Step Change were most helpful in resolving my problems.

Step Change were most helpful in resolving my problems. Everything is made easy to understand and progress is easy to follow. Everything is well documented and easy to view at any time. Regularly updated and never more than a phone call away. Reviewed on: 28th May 2026

Cant fault these people ,BRILLIANT

I was so ashamed to have to seek help ,I kept putting off until I had no choice ,I wish I had done it months ago , they are so good at what they do ,and the help I have received is brilliant. ,don’t wait ,if you need help do it now . Reviewed on: 28th May 2026

They have been a lifeline to us.

They have been a lifeline to us. Without them I have no idea where we would be. They were there when the panic spiralled and have helped ever since. Reviewed on: 28th May 2026

StepChange have been brilliant, they have helped me...

StepChange have been brilliant, they have helped me so much, I would be lost without them. Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub