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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18653 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18653)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

There great very helpful willing to help

There great very helpful willing to help Reviewed on: 24th May 2025

Excellent to deal with.

Excellent to deal with. I’m 6 years into my DWP so 4 to go. They answer promptly and their advice is great. Really appreciate all they have done for me. Reviewed on: 24th May 2025

Overall, my dealings with Stepchange have been very...

Overall, my dealings with Stepchange have been very informative and helpful. Reviewed on: 24th May 2025

It helped me to get back on track.

It helped me to get back on track. Reviewed on: 24th May 2025

Gives me a peace of mind, top of finance now...

Gives me a peace of mind, top of finance now Reviewed on: 24th May 2025

...my debt

had big debts but stepchange sorted all my creditors for me Reviewed on: 24th May 2025

Go Stepchange

So helpful , non judgmental and just couldn’t fault them ! Reviewed on: 24th May 2025

Your help saved me

I am paying my debts off at a rate that is working for me. I have got my life back. I ran into trouble after retirement at 60, on a works pension and a lump sum. I did well while the lump sum was there, but when I reached 65 to 66 I was living on borrowed money until my state pension became viable. So I got into an impossible financia Reviewed on: 24th May 2025

Life savers.

StepChange helped me massively to resolve a very bad financial situation for me (it could have had a very different ending without them) and continue to do so. Reviewed on: 24th May 2025

In control of my finance

I am in control of my finance which it help me to be up-to-date. Reviewed on: 24th May 2025

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