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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Catalogue debt help

I had one catalogue debt that had spiralled out of control. The catalogue company told me about ‘step change debt charity’, I got intouch and they helped me out by writing to the catalogue company straight away and setting up a payment plan through them so I don’t even have to deal with the catalogue company anymore, I just deal with step change and it’s so much easier. Reviewed on: 24th May 2025

Stepchange charity are trustworthy, & professional

when i was stressed & upset about debt Step change charity were helpful, non judgemental, professional & unbiased. the help they give is constructive & helps with seeing a way forward Reviewed on: 24th May 2025

The team at StepChange are friendly, professional, v...

The team at StepChange are friendly, professional, very helpful and knowledgable. They made me feel reassured and confident again during a difficult period. Thank you! Reviewed on: 24th May 2025

Really helped me get on top of my financial situatio...

Really helped me get on top of my financial situation and relieve the pressure Reviewed on: 24th May 2025

The process was stress free and I’ve gone from feeli...

The process was stress free and I’ve gone from feeling overwhelmed to managing my finances and not dreading the phone calls or mail Reviewed on: 24th May 2025

StepChange were brilliant with my debts, I left them...

StepChange were brilliant with my debts, I left them all my details and I’ve not had any problems since, Reviewed on: 24th May 2025

Total support was there from beginning to end.

Total support was there from beginning to end. Staff are so helpful and take time to explain each step. Reviewed on: 24th May 2025

Helpful Step Change

Very very helpful and friendly, they are all very knowledgeable and also calm you down, ease your mind. Reviewed on: 24th May 2025

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Incredible service!

Incredible service…from overwhelmed to calm and being on top of my finances. Thank you! Reviewed on: 24th May 2025

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