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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Once I was on the plan(which was no problem being ac...

Once I was on the plan(which was no problem being accepted), I was treated with respect not judgement, I have been with stepchange for some time and never had a problem ever, I am now almost clear of debt and would like say a big thank you to them for this. Reviewed on: 24th May 2025

They helped me go from totally under water - to on t...

They helped me go from totally under water - to on top to things. So kind and compassionate souls working there. I will never forget them. In fact, im going to donate and help them further as I had a change in circumstances. Thank you all so much. Reviewed on: 24th May 2025

They don’t judge, provide clear guidance and really...

They don’t judge, provide clear guidance and really easy to manage Reviewed on: 24th May 2025

StepChange make managing my debts easy

StepChange helped me to set up a debt management plan, I make one payment to StepChange each month which they distribute between all my creditors. They provide a useful dashboard of all my creditors and how much I’ve paid and how much is outstanding. All of my creditors have accepted my DMP. StepChange take the stress out of my financial situation and are non judgemental. I can update details of my debts online or can speak to an advisor. I’m so grateful for StepChange. I can see exactly when I will be debt free. They are amazing. Reviewed on: 24th May 2025

Helped me when I was overwhelmed with worry about my...

Helped me when I was overwhelmed with worry about my debts Reviewed on: 24th May 2025

Excellent company.

Excellent company. Very easy to deal with. Would highly recommend Reviewed on: 24th May 2025

Step change have helped me very much and have put...

Step change have helped me very much and have put my mind at ease Reviewed on: 24th May 2025

When I called Stepchange I was at my lowest ebb.

When I called Stepchange I was at my lowest ebb. Couldn’t see away out the mess I’d got myself into. But the person on the phone was so understanding and made me see there was a way out of it Reviewed on: 24th May 2025

you done a great help out with the Debt problem unti...

you done a great help out with the Debt problem until i contacted your step change debt charity - the creditor were heavy harassment at me all the time until i contacted your step change and your great team was very helpful to sort out a payment plan that was done - 5 creditor now have 3 creditor left nearly to Go Reviewed on: 24th May 2025

Always there for me and never judge me.

Always there for me and never judge me. Helped me so much over the years Reviewed on: 24th May 2025

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