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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Life changing

You know if you were to win a lots of money you might call it ‘life changing’, well, Stepchange has been ‘life changing’ for me and my family. Reviewed on: 24th May 2025

Stepchange help

Stepchange were very reassuring when I needed help with my debts I now have peace of mind and I can call on them if I have an issue the app is easy to use and gives you a better insight about the debts you have and a guide to how long until you become debt free Reviewed on: 24th May 2025

Absolute life savers , do professional and helpful

Absolute life savers , do professional and helpful Reviewed on: 24th May 2025

Professional, comforting advice

Due to ill health and a job change we were spiralling into debt. Stepchange helped us organise our finances and debts so we could repay them in a structured manner while keeping a roof over our heads. Five years later we are now debt free and grateful for the help Reviewed on: 24th May 2025

Every time I get in touch everyone is exceptional ve...

Every time I get in touch everyone is exceptional very friendly and alway attentive Reviewed on: 24th May 2025

Excellent Customer services and very understanding t...

Excellent Customer services and very understanding training. Reviewed on: 24th May 2025

great company, really helpful, should have contacted...

great company, really helpful, should have contacted them sooner Reviewed on: 24th May 2025

I have a very good experience and appreciate their s...

I have a very good experience and appreciate their services Reviewed on: 24th May 2025

Amazing service by everyone I have had contact with.

Amazing service by everyone I have had contact with. Sound clear advice Reviewed on: 24th May 2025

I don’t have a lot of time during the week to make p...

I don’t have a lot of time during the week to make phone calls so I prefer to email. I have sent a few different emails asking about stuff and I don’t ever get reply’s or if I do it takes so long to get a reply. Reviewed on: 24th May 2025

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