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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Stepchange has the magic wand.

Stepchange has the magic wand. Once I contacted stepchange, they worked with me to stop my situation from turning into a miserable and stressful situation. Reviewed on: 1st May 2024

I was losing sleep, constantly anxious and had no cl...

I was losing sleep, constantly anxious and had no clue where to turn over my debt and missed payments. I can’t thank Stepchange enough for their understanding, non judgement and overall amazing experience! Reviewed on: 1st May 2024

Stepchange eased my worries

From day 1 when I first contacted them for help and advice the service that I was given was top quality they assisted me and worked out a suitable plan to get my depts under control Reviewed on: 1st May 2024

I Would Certainly Recommend StepChange

StepChange have been brilliant helping me to sort my big credit card debt out using a Debt Management Plan. I now finally feel I have peace of mind with their help and less to worry and feel guilty about. Reviewed on: 1st May 2024

Amazing helpful company.

I dont know how to thank stepchange, they have taken so much stress and worry away from me. Honestly everyone I have been in contact with has been so helpful and understanding. I was so nervous and ashamed to ask for help but stepchange made me see that I didn't need to worry. 100% recommend. Reviewed on: 1st May 2024

Truly outstanding service

From day one, I was treated like a human being. Suffering from depression. I was put at ease. Service provided at the start was amazing. As ot has been all the way. Dedicated staff. Keep up the fantastic jobs you all do. 5 Reviewed on: 1st May 2024

I’m very peaceful myself because I have a hard to ma...

I’m very peaceful myself because I have a hard to manage my debit every months add interest I can’t to pay then StepChange only very helpful that time thankful for helping people .. Reviewed on: 1st May 2024

No more sleepless nights.

Helped me arrange debt repayments by dealing with all my creditors. I can now sleep at night without worrying! Very easy to deal with and thorough. They make sure you have a single payment and have enough left to live without struggling. Reviewed on: 1st May 2024

Taking back control of my life and finances..

By helping me take back control of my finances, StepChange gave me hope and really helped turn my life around. I am now debt free and able to make positive plans for my future. I couldn’t recommend their services more, a positive experience from start to finish. Reviewed on: 1st May 2024

Very helpful thank you, staff are great

Very helpful thank you, staff are great Reviewed on: 1st May 2024

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