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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18681)

I have a very good experience and appreciate their s...

5
I have a very good experience and appreciate their services Reviewed on: 24th May 2025
Azhar N's avatar
Azhar N

Amazing service by everyone I have had contact with.

5
Amazing service by everyone I have had contact with. Sound clear advice Reviewed on: 24th May 2025
MTM's avatar
MTM

I don’t have a lot of time during the week to make p...

4
I don’t have a lot of time during the week to make phone calls so I prefer to email. I have sent a few different emails asking about stuff and I don’t ever get reply’s or if I do it takes so long to get a reply. Reviewed on: 24th May 2025
Ben R's avatar
Ben R

Relatively problem free in sorting out my debt conso...

5
Relatively problem free in sorting out my debt consolidation Reviewed on: 24th May 2025
RICHARD JONES's avatar
RICHARD JONES

Great help

5
Excellent service removes the guilt the embarrassment just left knowing this happens to ppl its now just become life Reviewed on: 24th May 2025
Robert G's avatar
Robert G

my debt experience

5
help me turn thing around finally out of the debt cycle of simply getting into more debt trying to pay what was due sorted out a dmp which is now nearing a end finally will soon be debt free can't thank them enough please talk to them sooner rather than later Reviewed on: 24th May 2025
Clive G's avatar
Clive G

Helped me to sleep easier after helping me

5
Helped me to sleep easier after helping me Reviewed on: 24th May 2025
Steve's avatar
Steve

excellent knowledgeable staff, there to help and sup...

5
excellent knowledgeable staff, there to help and support when things have gone wrong,they help you get back on your feet.and keep the wolves from banging on your door,excellent service. Reviewed on: 24th May 2025
ps's avatar
ps

I have a lot help from stepchange with my debt and t...

5
I have a lot help from stepchange with my debt and took a lot of pressure off my mind and Mental health Reviewed on: 24th May 2025
William B's avatar
William B

Always informative and knowledgeable and giving righ...

5
Always informative and knowledgeable and giving right advicr Reviewed on: 24th May 2025
Sue's avatar
Sue

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